M3 · 6 hours ago
Account Manager
Lawrenceville, Georgia, United States
Full-time
Hybrid
Senior Level
5+ years expM3 is a company focused on enhancing customer relationships and increasing revenue. The Account Manager will be responsible for maintaining contact with existing customers, identifying opportunities for additional sales, and managing the Partner Channel Sales Executive while ensuring effective communication and support.
HospitalityInformation TechnologySoftware
Responsibilities
Daily oversight of the Partner Channel/Strategic Alliance activities performed by the Partner Channel Sales Executive, providing the necessary training, guidance, and assistance necessary to ensure achieving the Preferred Partner activity commitments
Be involved, as invited and as necessary, to the Preferred Partner Quarterly Business Report (QBR) calls/meetings, being ready to report on leads generated for each partner to-date, achievement of each Partner’s M3 business plan, as related to M3 sales support, and forecast potential deals on a rolling 90-day basis
Routine contact with all of M3’s Top customers
Outbound calling efforts to all M3 Accounting Core customers not currently using all of M3’s other solutions (Insight, Insight Budget & Forecast, and Labor Management)
Support the calling and meeting efforts of the Partner Channel Sales Executive directly and as needed
Working with the Sales Support Engineer as necessary to conduct necessary product demos
Representing M3 to customers via phone conversations, email, web demonstrations and pre-scheduled on-site visits as well as conferences, seminars and other relevant events
Ability to travel as needed
Keeping current on all sales and marketing functionality within CRM and assisting the Partner Channel Sales Executive with the same
Primary contact point for all in-bound ancillary product inquiries via web, call-in, referral, etc
Required attendance in all relevant product development meetings, relevant project management meetings, relevant Product Owner meetings and any other meetings, calls or activities that will keep the Partner Channel Sales Supervisor and Inside Sales Executive up-to-date on all enhancements and functionality of M3’s ancillary products
Some understanding with authoring and updating Standard Operating Procedures (SOPs) and Standard Work Instructions (SWI). In addition to SOPs and SWI, you will also need understanding of Root Cause Analysis (RCA) and proper follow up for After Action Report (AAR)
Other duties as assigned
Qualification
Required
5-10 years of experience in a directly related position required
Must have strong written and verbal skills in English and ability to communicate effectively
Must be able to build and maintain positive business relationships with co-workers and other business contacts
Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint)
Must have a strong, working knowledge of all M3 products
Preferred
Prior management and/or supervisory duties is preferred
Completion of a Bachelors Degree is preferred. Strong preference for the completion of a major in Sales, Marketing or Business; or an equivalent combination of education and experience
Specific certifications and training adding to the global experience of this professional welcomed and desired, including Certified Hospitality Management
Prior experience supervising others with full HR responsibility for the reports is Preferred
Company
M3
M3 is engaged in the software development business for the hospitality industry and the software provides accounting and payroll solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-08-15Private Equity
2024-08-15Acquired
Leadership Team
Allen Read
Chief Executive Officer
Parag Doshi
Chief Technology Officer
Recent News
2026-01-05
2025-07-15
Company data provided by crunchbase