First Citizens Bank · 2 hours ago
Senior Business Systems Analyst (Salesforce)- Remote
United States
Full-time
Remote
Senior Level
6+ years expFirst Citizens Bank is seeking a Senior Business Systems Analyst with expertise in Salesforce to provide technical and operational support. The role involves leading business system analysis, driving strategic enhancements, and mentoring junior team members to ensure project success and alignment with organizational objectives.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Lead and perform in-depth business system analysis for complex change requests, enterprise-level projects, assessments, and production issues, providing strategic recommendations and solutions
Partner with senior business stakeholders to elicit, document, prioritize, and validate comprehensive requirements, ensuring strong alignment with organizational strategic objectives
Lead business process mapping, analysis, and optimization initiatives to drive significant efficiency gains and alignment with enterprise goals
Translate complex business requirements into detailed technical specifications, including user stories, use cases, acceptance criteria, process flows, and data models
Serve as the primary liaison between business units, IT teams, vendors, and senior leadership to facilitate clear communication, resolve conflicts, and ensure project alignment and success
Lead data sourcing, compilation, and advanced analysis to uncover detailed data flows, identify strategic business needs, and provide actionable insights for executive decision-making
Oversee and contribute to the design, configuration, integration, and deployment of Salesforce and related IT systems to meet complex business requirements
Create, maintain, and govern comprehensive documentation including functional specifications, user guides, process diagrams, and knowledge repositories
Identify, troubleshoot, and resolve complex system issues, coordinating with IT teams, business partners, vendors, and external resources as required
Conduct advanced Impact Analysis for enterprise-wide systems integrations, interfaces, and Salesforce customizations
Mentor and guide junior Business Systems Analysts, review deliverables, and contribute to team process improvement and best practices
Drive adoption of Salesforce best practices, stay current with platform features, and recommend innovative solutions to enhance business capabilities
Qualification
Required
Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support
Preferred
6+ years of professional experience working as a Business Systems Analyst, with demonstrated progression to senior-level responsibilities
Strong experience in Banking, Equipment Finance, or Financial Services industries
Extensive hands-on experience with Salesforce (Financial Services module) required; Salesforce certifications (e.g., Certified Business Analyst, Administrator / Advanced Administrator, Sales/Service Cloud Consultant) highly preferred
Expert proficiency in eliciting, documenting, analyzing, and validating business requirements using advanced techniques (interviews, workshops, surveys, JAD sessions)
Advanced experience with business process modeling tools such as BPMN, Visio, Lucidchart, or similar
Strong knowledge of SQL, data modeling, and advanced data visualization/analysis tools (e.g., Tableau, Power BI)
In-depth familiarity with project methodologies including Agile, Scrum, and Waterfall
Proven experience leading user acceptance testing (UAT), developing comprehensive test strategies/cases, and ensuring high-quality system delivery
Hands-on expertise with JIRA and Azure DevOps (ADO) for agile project execution and backlog management
Demonstrated ability to present complex technical concepts to senior leadership and non-technical audiences
Exceptional verbal, written, and interpersonal communication skills with proven experience facilitating cross-functional meetings and influencing stakeholders
Ability to lead projects independently, manage multiple priorities, and deliver high-impact results in a fast-paced environment
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-23
Talk Business & Politics
2026-01-16
Company data provided by crunchbase