Tort Intake Professionals · 23 hours ago
Intake Agent
United States
Full-time
Remote
Mid Level
$20/hr - $20/hr
3+ years expTort Intake Professionals is dedicated to justice and compassion, helping individuals through difficult times. The Legal Intake Agent serves as the first point of contact for those seeking legal assistance in mass lawsuits, conducting interviews to assess eligibility and transferring qualified clients to the legal team.
Outsourcing/Offshoring
No H1B
Hiring Manager
Maria Garduno
Responsibilities
Make a high volume of outbound phone calls to warm (opt-in) potential new clients
Direct the initial engagement by identifying client needs, applying qualifying criteria, and providing appropriate information based on geographic and case requirements
Communicate clearly and accurately with management and support staff regarding the facts of each potential case
Send, receive, and accurately document legally required intake materials
Handle legally sensitive files with a high degree of attention to detail, integrity, professionalism, and adherence to established processes
Qualification
Required
Minimum of 18 years or older
Excellent verbal and written communication skills
Strong customer service orientation and ability to multitask effectively
Familiarity with data entry and CRM systems
Ability to adapt to frequent changes in processes and case criteria
High attention to detail and professionalism in handling confidential information
Must be legally authorized to work in the United States. This position requires verification of employment eligibility in accordance with federal law, and participation in E-Verify
Preferred
3 years experience in legal intake, sales, or a call center environment
Associates degree
Benefits
Comprehensive Health Coverage – Medical, dental, and vision plans tailored to support your wellbeing
Paid Time Off – Generous PTO to help you recharge
Bonuses- Recognition for your hard work and impact
Company
Tort Intake Professionals
At Tort Intake Professionals, we have one mission: Turning your leads into cases.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase