Uber Freight · 12 hours ago
Customer Support Specialist
Tinley Park, IL
Part-time
Hybrid
Entry Level
$23/hr - $25/hr
1+ years expUber Freight is a company that helps businesses move goods more reliably and efficiently. They are seeking a Customer Support Specialist II to ensure timely delivery of shipments and develop strong relationships with customers and carriers.
AppsLogisticsMobile AppsSupply Chain Management
Responsibilities
Process shipment entries and actively lead timely performance/automation objectives
Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc
Exceed customer on-time pick-up and delivery expectations
Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
Utilize external websites and other tools of communication to set shipment appointments
Update load status in the system, e.g. loaded pick-up, delivery, empty, etc
Set up new receivers, vendors, and supplier’s locations
Work directly with Logistics Teams to assist with shipment issues or problem-solving
Additional Responsibilities Regarding Customer and Carrier Relationships
Correspond with customer and carrier regarding detention and other accessorial information
Set up new customer and vendor users on our platform
Acquire solid understanding of customer business practices and workflow
Qualification
Required
High school diploma or GED equivalent
Minimum of 1 year related experience
Preferred
Customer Service background
Service-related industry experience
Knowledge of the freight industry
Basic proficiency with Microsoft Office Suite
Intermodal Experience
Benefits
Company sponsored health plan
Dental and vision benefits
401k match
Financial and mental wellness benefits
Parental leave
Short- and long-term disability coverage
Life insurance
Performance or sales incentive bonus program
Participation in Uber Freight equity awards
Other types of compensation depending upon the role
Company
Uber Freight
Uber Freight is the logistics arm of Uber that helps truck drivers connect with shipping companies. It is a sub-organization of Uber.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1.05BKey Investors
Greenbriar Equity Group
2021-11-15Private Equity· $550M
2020-10-02Series A· $500M
Leadership Team
Timothy Hinson
EVP, Transportation Management
Recent News
2025-12-25
Globe and Mail
2025-12-10
2025-11-14
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