WorldWide Logistics · 18 hours ago
Customer Service Representative - 2nd Shift
Office - Urbandale, IA 50323
Full-time
Onsite
New Grad, Entry LevelWorldWide Logistics is one of the fastest growing 3PLs in the country, known for its innovative and progressive culture. The Customer Service Representative will be responsible for managing business operations during off-hours, fielding incoming calls from drivers, and ensuring efficient communication and tracking of freight.
Transportation/Trucking/Railroad
Responsibilities
Point of contact for customers regarding transportation after standard business hours
Answer phone and email requests for status of transportation
Track inbound and outbound freight
Process charges to customer accounts
Provide reporting as requested by the customer
Scan and index documents for reference
Communicate with customers, carriers, manager, and team members
Prepare invoices for mailing when requested
Maintain integrity of system data through billing process, including load validations
Qualification
Required
Minimum of HS diploma or equivalent
Willingness and ability to fill-in for other shifts when needed
Ability to remain alert during afternoon/evening hours
Computer literate, including Microsoft Office Suite
Excellent communication skills, both written and oral
Excellent attendance record
Preferred
Outbound call center customer service experience preferred
Benefits
Brand new HQ building in Urbandale off I-80/35
Opportunities for career advancement
Monthly Employee Appreciation Day
Company Swag
Community Involvement
Casual dress
PTO Plan
Full suite of benefits including health, dental, vision, flexible spending plans, life insurance, voluntary life, voluntary short-term disability, voluntary long-term disability, 401k with a match, voluntary ID Theft plan
Access to cutting-edge technology
A collaborative and supportive team culture
A company where your ideas are valued
Company
WorldWide Logistics
WorldWide, founded in 1999, is a full service logistics provider.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nic Marzen
Chief Operating Officer
Peter Dugan
Chief Operating Officer
Company data provided by crunchbase