WorkWave · 8 hours ago
Enterprise Billing & Account Specialist
Holmdel, NJ
Full-time
Hybrid
Mid Level
3+ years expWorkWave builds innovative software and fintech solutions for service professionals across various industries. They are seeking a detail-oriented Enterprise Billing & Account Specialist to manage financial relationships with strategic clients, ensuring accuracy and transparency in billing processes while maximizing revenue efficiency.
Enterprise Resource Planning (ERP)Enterprise SoftwareMobile PaymentsSaaSSoftware
Responsibilities
Strategic Account Management
Serve as the dedicated billing liaison for a portfolio of our largest customers
Conduct monthly or quarterly billing reviews with internal and/or external stakeholders to walk them through charges, usage data, and credits
Proactively audit invoices before they are sent to ensure 100% accuracy against complex contractual terms
Create and deliver custom billing reports, consolidated invoices, or specific data exports required by the client’s internal accounting teams
Cross-Functional Collaboration
Liaise with Sales & Client Success: Partner closely with Account Executives and Customer Success Managers to understand contract nuances, upcoming renewals, and upsells
Dispute Resolution: Lead the investigation and resolution of billing discrepancies. Collaborate with internal teams to identify the root cause of errors and implement fixes to prevent recurrence
Onboarding: Assist in the financial onboarding of new enterprise clients, ensuring their billing preferences, portals, and contacts are set up correctly from Day 1
Operations & Revenue Assurance
Manage the submission of invoices into client-specific vendor portals to ensure timely processing
Monitor Accounts Receivable (AR) aging for your portfolio; perform 'soft collections' by following up on past-due balances with a customer-service mindset rather than a transactional approach
Analyze complex contracts to ensure correct application of tiered pricing, volume discounts, and promotional periods
Maintain accurate records of all billing interactions and contract modifications in the CRM/ERP system
Qualification
Required
3+ years of experience in Billing, Accounts Receivable, or Revenue Operations, preferably in a SaaS environment
Proven experience managing high-value or enterprise-level accounts
Experience interpreting complex contracts and converting terms into billing logic
Proficiency in Excel (Pivot Tables, VLOOKUPs) is essential for data reconciliation
Experience with billing/ERP systems (e.g., NetSuite, ZoneBilling, Salesforce, HighRadius)
Familiarity with vendor procurement portals is a strong plus
Benefits
Health and dental and 401k with company match
Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
Up to 4 weeks paid bonding leave
Tuition reimbursement
Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
24/7 access to virtual medical care with Teladoc
Quarterly awards based on peer nominations
Regional discounts and perks
Opportunities to participate in charitable events and give back to the community
Company
WorkWave
WorkWave is a provider of software and solutions that help mobile service companies thrive.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$8.3MKey Investors
HgTA AssociatesKey Venture Partners
2022-03-30Secondary Market
2021-06-22Private Equity
2021-06-22Acquired
Leadership Team
Kevin Kemmerer
Chief Executive Officer
Greg Doran
CFO
Recent News
2025-11-05
2025-09-12
Company data provided by crunchbase