PTR Global · 10 hours ago
Information Technology Help Desk Analyst
Plano, TX
Contract
Hybrid
New Grad, Entry Level
$20/hr - $20/hrPTR Global is seeking candidates for an exciting opportunity with an insurance client. The role involves providing exceptional customer support and troubleshooting issues, with a flexible hybrid schedule that includes both remote and in-office work.
Information Technology & Services
No H1B
Hiring Manager
Sid Miller
Responsibilities
Provide exceptional customer support via phone, email, or chat to insurance clients
Troubleshoot and resolve issues promptly, ensuring high-quality service
Collaborate with team members and escalate issues when necessary to ensure customer satisfaction
Maintain accurate records of customer interactions and follow up as needed
Qualification
Required
Must be a W-2 employee eligible to work in the U.S. without sponsorship
Provide exceptional customer support via phone, email, or chat to insurance clients
Troubleshoot and resolve issues promptly, ensuring high-quality service
Collaborate with team members and escalate issues when necessary to ensure customer satisfaction
Maintain accurate records of customer interactions and follow up as needed
Candidates for in-office shifts must live within 50 miles of the office locations and be willing to commute to the office 2 days per week
Company
PTR Global
Engage with the largest Latina-owned IT & Professional staffing provider in the U.S.
Founded in 1996
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase