OpenGov Inc. · 4 hours ago
Asset Management SME (Community Operations)
Texas, United States
Full-time
Onsite
Mid, Senior Level
$90K/yr - $120K/yr
5+ years expOpenGov Inc. is a leader in AI and ERP solutions for local and state governments in the U.S. They are seeking a Customer Success Engineer III (CSE III) who will serve as a trusted technical and domain expert for customers using OpenGov’s Community Operations products. In this senior role, the CSE III will partner with local government leaders to improve service delivery and regulatory compliance while maximizing product adoption and customer retention.
Data VisualizationEnterprise SoftwareGovTechSaaSSoftware
Responsibilities
Develop and maintain deep technical and functional expertise across multiple OpenGov Community Services and Operations products (e.g., permitting, licensing, inspections, GIS, asset management)
Establish and champion OpenGov best practices for community operations, applying them consistently across complex customer engagements
Independently lead sophisticated customer engagements, including discovery, workflow analysis, and in-depth technical assessments, to design tailored strategies that minimize operational risk and maximize product adoption
Partner with customers to align community operations solutions with regulatory requirements, service delivery goals, and operational constraints specific to local government environments
Prepare and deliver advanced product demonstrations and solution walkthroughs that clearly connect OpenGov capabilities to real-world community operations outcomes
Analyze complex, ambiguous, and non-routine customer challenges, applying advanced problem-solving techniques to identify root causes and recommend innovative variations in approach
Clearly document and communicate customer objectives, implementation plans, timelines, risks, recommendations, and outcomes to internal and external stakeholders
Proactively prioritize, manage, and escalate customer issues as needed to ensure timely resolution and a high-quality customer experience
Contribute to internal and customer-facing knowledge bases to improve efficiency, consistency, and scalability of community operations customer success efforts
Serve as a senior contributor at OpenGov conferences, user groups, webinars, and customer events, sharing expertise in community operations solutions and best practices
Lead or participate in OpenGov special projects and cross-functional initiatives focused on improving community operations product adoption and customer outcomes
Qualification
Required
Bachelor's degree in a related field required; Master's degree preferred
Minimum of 5 years of experience implementing, supporting, or managing SaaS solutions, with demonstrated ownership of complex customer engagements
Advanced technical aptitude with the ability to analyze complex systems, model operational workflows, and clearly articulate technical concepts to diverse audiences, including senior internal and external stakeholders
Excellent written, verbal, listening, and interpersonal communication skills, with a proven ability to build trusted relationships
Strong negotiation and influence skills, including the ability to lead customers and internal partners toward alignment and action on key initiatives
Exceptional analytical, problem-solving, organizational, time management, and prioritization skills
Preferred
Prior experience with community-facing government systems (e.g., permitting, licensing, inspections, asset management, public works, code enforcement, or GIS) strongly preferred
Experience working with local government operations, GovTech platforms, or public-sector service delivery models preferred
Prior experience in customer success, professional services, implementation, or technical support roles preferred
Company
OpenGov Inc.
Our mission is to power more effective and accountable government.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$178MKey Investors
Cox EnterprisesEmerson CollectiveAndreessen Horowitz
2024-02-27Acquired
2022-02-01Series Unknown· $50M
2019-09-02Series D· $51M
Leadership Team
Zac Bookman
CEO and Co-founder
Paul Denton
Chief Financial Officer
Recent News
2026-01-22
Company data provided by crunchbase