Nutmeg State Financial Credit Union · 3 hours ago
Account Resolution Associate
United States
Full-time
Remote
Entry Level
1+ years expNutmeg State Financial Credit Union is seeking an Account Resolution Associate to assist members with delinquent loan accounts. This role focuses on providing solution-focused support, ensuring compliance with regulations, and helping members regain good standing while protecting the credit union's assets.
BankingFinancial Services
Responsibilities
Proactively partner with members to understand root causes of delinquency and design personalized repayment solutions that support long-term account health while maintaining the credit union’s best interests
Evaluate eligible accounts for workout loans, extensions, and rewrites, ensuring each option aligns with policy, regulatory requirements, and member capacity
Assess and apply the full range of available curing tools to prevent further delinquency
Conduct conversations with curiosity and care. Identify root causes to match solutions appropriately
Present a variety of compliant options that best suit the member’s capacity and risk to the organization
Ensure timely follow-ups to check progress, remove barriers, and celebrate milestones toward current status
Review daily/weekly work reports, identify accounts needing action or follow-up
Set up and monitor texting campaigns and respond to members in a timely and compliant manner
Maintain accurate and comprehensive records of all interactions, payment plans, and account actions in line with internal policies and procedures
Ensure compliance with regulatory requirements, such as the Fair Debt Collection Practices Act, to protect both the credit union and members
Participate in ongoing audits of accounts to ensure all compliance standards are met and proper documentation is maintained
Qualification
Required
High school diploma, or equivalent, required
A minimum of one year of prior experience in collections, recovery, or account resolution within a fast-paced financial institution required
Budgeting and financial guidance
Debt management
Strong verbal and written communication
Strong technical skills with Microsoft products and core banking systems
Negotiating
Member Focus
Problem Solving
Composure
Integrity & Trust
Must be able to lift up to 10 pounds
Requires standing and/or sitting for an extended period of time
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team
Must be able to read and carry out various written instructions and follow oral instructions
Must be capable of dealing calmly and professionally with numerous personalities and diverse perspectives both within and outside of the organization
Must be able to perform responsibilities with composure under the stress of deadlines and requirements for quality and timeliness
Must be capable of exercising high levels of discretion on both internal and external confidential matters
Preferred
Prior credit union experience preferred
Company
Nutmeg State Financial Credit Union
Nutmeg State Financial Credit Union is a commercial lending, banking and mortgage service based in Connecticut.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Holt
Chief Executive Officer
Recent News
Hartford Business Journal
2025-11-26
Company data provided by crunchbase