Mutual of Omaha · 11 hours ago
Lead Salesforce Architect
United States
Full-time
Remote
Senior Level, Lead/Staff
$160K/yr - $185K/yr
5+ years expMutual of Omaha is seeking a strategic, multi-disciplinary Salesforce Architect with expertise in designing scalable, customer-centric solutions across Salesforce platforms. The role involves providing technical leadership and ensuring high-quality user experiences while collaborating with various stakeholders to enhance service delivery.
Auto InsuranceCommercial InsuranceFinancial ServicesHealth InsuranceInsuranceLife InsuranceProperty Insurance
No H1B
Responsibilities
Lead the design and implementation of end-to-end Salesforce solutions that power customer and user-facing systems. Ensure that architecture decisions prioritize ease of use, accessibility, responsiveness, and reliability, alongside maintainability and scalability
Collaborate with business stakeholders and UX experts to map user and customer journeys within Salesforce. Translate insights into platform improvements and technical enhancements that drive engagement and satisfaction
Shape Salesforce platforms and APIs that streamline the delivery support ecosystem—integrating tools and services that enable fast, consistent, and personalized interactions across customer touchpoints
Drive architectural innovation by identifying emerging Salesforce technologies and customer-experience-enhancing patterns. Lead experiments and proofs-of-concept focused on reducing friction, latency, and manual effort in user interactions
Act as a key contributor within the Agile Release Train (ART), actively participating in PI planning, backlog refinement, and delivery ceremonies. Provide architecture guidance that empowers teams to deliver incrementally with customer satisfaction in focus
Coach engineers, analysts, and product owners on customer-first architectural practices within Salesforce. Promote shared responsibility for customer outcomes and foster continuous improvement of service design
Qualification
Required
5+ years of enterprise architecture experience (Salesforce Sales, Service, Experience Clouds) with a focus on user experience and service quality
Strong understanding of customer support, case management, and digital self-service platforms within Salesforce
Demonstrated ability to map and design user and customer experiences, converting insights into technical architecture that improves service outcomes
Experience with domain-driven design, event-based systems, and modern API development in Salesforce
Familiarity with operational metrics (e.g., response time, user satisfaction, first contact resolution)
Effective communicator, capable of aligning diverse teams around architecture and experience goals
Commitment to continuous learning, inclusion, and agile delivery culture
Understanding of the SAFe framework and ART collaboration patterns preferred
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico
Preferred
Salesforce Architect or Consultant certifications
Group Benefits or Insurance industry experience
Knowledge of customer data platforms (CDPs), feedback mechanisms, and analytics tools
Familiarity with AWS, event streaming (Kafka), and integration platforms (MuleSoft)
Benefits
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays.
Company
Mutual of Omaha
Mutual Of Omaha is a mutual insurance and financial services company helping clients achieve their financial goals.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
James Blackledge
CEO
David A. Diamond
EVP, CFO and Treasurer (Retired)
Recent News
2025-12-24
2025-11-15
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