Fora Travel · 17 hours ago
Advisor Success Manager, Cruise
New York City
Full-time
Onsite
Mid, Senior Level
$90K/yr - $120K/yr
4+ years expFora is a modern travel agency redefining the role of travel advisors. The Advisor Success Manager will manage relationships with cruise advisors, providing support and solutions to enhance their efficiency and satisfaction throughout their journey with Fora.
TourismTravelTravel Agency
No H1B
Responsibilities
Serve as the first point of contact for cruise advisors navigating training, first to complex bookings, commission questions, or technical issues
Triage, escalate, and resolve urgent matters in real time — providing concierge-level care
Track and document recurring issues to inform long-term solutions
Identify systemic advisor pain points by analyzing support trends, advisor feedback, and operational gaps
Partner with internal teams to design and implement scalable improvements to the advisor journey — from onboarding through ongoing booking workflows
Support rollout of new tools or processes to ensure strong adoption among cruise advisors
Build trust-based relationships with cruise advisors; understand their business models, strengths, and challenges
Anticipate needs before they arise and proactively offer support and guidance
Act as an internal champion for the cruise advisor voice — advocating for the unique needs of cruise agents
Track key cruise advisor engagement metrics and operational KPIs
Provide regular reporting to leadership on cruise advisor training, certifications, satisfaction, escalation trends, and emerging opportunities
Collaborate on quarterly business reviews with select advisors when needed
Qualification
Required
4–6 years of experience in client success, operations, or program management roles — ideally in a marketplace, SaaS, or hospitality/travel setting
Proven ability to support entrepreneurial stakeholders with empathy, urgency, and precision
Strong critical thinking and analytical skills; confident digging into problems and seeing them through to resolution
Comfort working in ambiguity and fast-paced environments
Familiarity with CRM, ticketing, or internal support tooling (e.g., Intercom, Hubspot, etc) and workflow and data tools (e.g., Zapier, Omni, etc)
Passion for cruise, travel and/or supporting entrepreneurs
Benefits
Unlimited vacation
Health Insurance (including an option completely covered by Fora HQ)
Dental & Vision Insurance
Wellhub Memberships
401k plan with company match
Commuter Benefits
Supplemental Life Insurance
Stock Options
Company
Fora Travel
Fora is the modern travel agency.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$78.5MKey Investors
Insight PartnersForerunner
2025-01-01Series C· $40M
2023-01-01Series B· $20M
2022-08-11Series A· $13.5M
Leadership Team
Henley Vazquez
Co-Founder
Jake Peters
Co-Founder & Chief Product and Technology Officer
Recent News
2025-10-13
Company data provided by crunchbase