Sr. Customer Service Representative jobs in United States
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Motion · 1 day ago

Sr. Customer Service Representative

positionCedar Rapids, IA
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Motion is widely recognized across the US for the variety and quality of their hose, belting, custom fabrications, on-site belting services, and consumer products. The Sr. Customer Service Representative is responsible for managing customer orders, building relationships, and ensuring customer satisfaction while also influencing profitability through pricing negotiations.

Industrial

Responsibilities

Places customer orders via telephone, fax, email, electronic methods, or walk in inquiries
Influences Motion gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Collaborate with stocking inventory management to meet customer requirements
Responsible for sourcing and purchasing products in branch inventory, distribution center inventory or supplier inventory
Expedites backorders and purchase orders to meet customer needs
Work directly with the customer to determine the most cost-effective shipping method for orders
May handle customer and supplier returns
May have dedicated account responsibility
Provides coaching, guidance, and direction to less experienced Customer Service Representatives
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems
May be responsible for quality and/or safety in the branch
Responds to complex customer inquiries regarding products, provides quotes, and handles order entry
Performs other duties as assigned

Qualification

Customer relationship managementNegotiation skillsProduct knowledgeTime managementComputer skillsOrganizationCommunication skillsAttention to detailReliability

Required

Typically requires a high school diploma or GED
Five (5) or more years of related experience or an equivalent combination
Excellent communication skills including written, verbal, and listening
Ability to multi-task and time management skills required
Excellent computer skills
Excellent negotiation skills
Strong product knowledge
Reliability, organization, and attention to detail required

Benefits

Healthcare coverage
401(k)
Tuition
Reimbursement
Vacation
Sick
Holiday pay

Company

Motion

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Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 600 locations across North America.
dateFounded in 1931
location
Port Arthur, Texas, USA
people-size5001-10000 employees
web-link
http://www.dragosupply.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2008-09-02Acquired

Leadership Team

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Patrick Cummings, CPA, CGMA
Senior Vice President & CFO
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Scott Feldbush
SVP and CIO
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