IBM · 2 days ago
InfoSphere Optim Technical Support Professional
San Jose, CA
Full-time
Hybrid
Mid LevelIBM is a global technology company that provides a comprehensive data management solution through IBM Optim. The role involves delivering technical support to customers, utilizing problem determination skills, and collaborating with development teams to enhance customer satisfaction and achieve organizational objectives.
Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
Responsibilities
Provide technical support assistance to customers using problem determination/problem source identification skills
Communicate action plans to the customer or IBM representative as appropriate
Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution
Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces)
Provide technical support within established guidelines, demonstrating soft skills and technical skills that contribute to client satisfaction
Partner with other support teams and service units to provide seamless problem resolution that leads to delightful client perceptions, utilizing technical and negotiation skills
Ability to document findings, create knowledge base articles, and contribute to technical support tools, procedures, and processes
Contribute to the department's attainment of organizational objectives and high customer satisfaction
Demonstrate proficiency in the products supported by maintaining applicable technical certifications
May provide training for and mentorship for others on the team
Qualification
Required
Experience with Database Management systems (such as DB2, Oracle, SQL Server), including associated tools and Computer Networks and Communications
Hand-on experience in administering and troubleshooting operating Systems (Windows/Linux/UNIX); familiarity with Mainframe environment, especially z/OS is highly desirable
Strong expertise in log analysis, trace interpretation, root-cause diagnosis, with the capability to debug issues using Java, C/C++, or scripting languages
Demonstrated ability to analyze and resolve configuration-related issues in complex technical environments
Strong customer-focused mindset with excellent service orientation and a keen sensitivity to client satisfaction
Preferred
Master's Degree
Experience with Optim Archive, Data Privacy or Test Data Management is a bonus
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
Founded in 1911
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
2026-01-25
2026-01-24
Company data provided by crunchbase