Trinity Health MI · 8 hours ago
Patient Service Representative
Ann Arbor, MI
Full-time
Onsite
Entry Level
1+ years expTrinity Health MI is committed to providing compassionate, person-centered care, and they are seeking a Patient Service Representative to assist and guide patients and visitors. The role involves collecting patient information, scheduling appointments, and facilitating the financial aspects of patient care.
Hospital & Health Care
Responsibilities
Maintains good rapport and cooperative relationships
Approaches conflict in a constructive manner
Helps to identify problems, offer solutions, and participate in their resolution
Maintains the confidentiality of information acquired pertaining to patient, physicians, associates, and visitors to Trinity Health System
Answers routine questions; provides basic information and assistance with departmental procedures
Performs patient registration by interviewing patient or patient's representative to obtain patient demographics such as name, address, birth date, physician's name, and insurance company information related to payment of hospital bills
Completes related forms and records, and enters information into computerized systems
Determines appropriate payment required at point of registration (deposits, co-pays, minimum charges and non-covered services)
Collects payment at time of registration
Verifies procedural and diagnosis codes submitted by service departments and physicians to assure accuracy for claims submission
Communicates with patients their financial responsibility, benefit and authorization status prior to clinical services
Obtains patient liability acknowledgment, explains the purpose and obtains signatures
Schedules and arranges patient appointments for diagnostic tests, etc. following established scheduling guidelines and procedures
Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management
Qualification
Required
Accurate typing and data skills
Accurate spelling and grammar
Strong attention to detail
Knowledge of medical terminology for registration and billing procedures
Telephone skills and ability to operate office equipment such as personal computers, copiers, fax machines and printers
Interpersonal skills to effectively communicate with a wide range of staff, physicians, medical professionals, patients, visitors and other organizational personnel, in order to relay and obtain information
Guest relations skills and an awareness of the importance of role as first contact for patients within the hospital system
Analytical skills to gather and interpret insurance data, maintain moderately complex records, and compile and calculate billing and statistical figures
Organizational skills to prioritize multiple tasks, meet deadlines, and adapt quickly to changes and interruptions
Requires a high school diploma or equivalent
One or two years related experience
Company
Trinity Health MI
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Gregory Wickings
Talent Acquisition Partner - Trinity Health Michigan (Grand Rapids & Muskegon)
Laura Aquinto
Revenue Site Business Partner
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