Sedgwick · 19 hours ago
Dir Client Services
United States
Full-time
Remote
Director/Executive
10+ years expSedgwick is a company dedicated to providing meaningful support to individuals facing unexpected challenges. The Director of Client Services is responsible for managing account strategies, ensuring client satisfaction, and driving revenue growth while overseeing a team focused on delivering exceptional service to jumbo clients.
BankingInsuranceRisk Management
Responsibilities
Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs
Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings
Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs
Negotiates changes or improvements to service plan
Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development
Coordinates client invoicing, audits and accounts receivable follow up for assigned clients
Resolves all major customer service issues
Identifies and solicits cross-selling opportunities
Participates in local insurance community through advanced education and affiliation memberships
Supervises and directs personnel assigned to programs requiring multiple Account Representatives
Ensures compliance with all applicable Quality initiatives
Performs other duties as assigned
Supports the organization's quality program(s)
Travel as required
Provides support, guidance, leadership and motivation to promote maximum performance
Administers company personnel policies in all areas and follows company staffing standards and training recommendations
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
Qualification
Required
Ten (10) years related experience or equivalent combination of education and experience
Two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation and facilitation skills
Leadership/management/motivational skills
Ability to work in a team environment
Excellent account rounding ability
Strong understanding of workers compensation, liability and disability claims management
In-depth knowledge of client servicing
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies
Preferred
Bachelor's degree from an accredited college or university
CPCU, AIC and/or ARM or other related designation
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
10001+ employees
H1B Sponsorship
Sedgwick has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (4)
2022 (9)
2021 (14)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
Company data provided by crunchbase