Celestica · 14 hours ago
Consultant, Customer Business Unit Program Mgmt
United States
Full-time
Remote
Senior Level, Lead/Staff
$123K/yr - $191K/yr
8+ years expCelestica is a leading company that partners with major brands across various industries to deliver complex solutions. They are seeking a Global Customer Business Unit Account Manager to provide operational management support for customer programs, ensuring timely delivery and customer satisfaction while collaborating with internal teams.
ElectronicsManufacturingProduct DesignSupply Chain Management
Responsibilities
Support the Account Management Lead as a key point of contact for day-to-day program execution and project lifecycle management
Work closely with the internal Account Management Lead to coordinate the account team's interface with cross-functional groups, including Development, New Product Introduction (NPI), Sales, Supply Chain Management, and Manufacturing
Assist in developing comprehensive program plans, schedules, and tracking resource commitments to ensure customer deliverables are met on time and to meet financial goals
Participate in program tracking meetings and operational reviews with both the customer and the internal account team, ensuring transparent communication
Support the implementation and maintenance of customer business processes, communication flows, and issue escalation protocols
Assist in the tracking and reporting of all key program performance indicators (KPIs), operational metrics, and critical delivery milestones
Monitor and report on overall program execution status and adherence to defined strategic and operational objectives
Support the development of clear and measurable action plans to correct schedule deviations or issues impacting program scope or quality goals
Participate in program execution reviews, focusing on planning, adherence to schedules, and monitoring operational efficiency
Help ensure compliance with all contractual and performance commitments related to delivery, quality, and timelines
Communicate with the customer as directed by the Account Management Lead to ensure ongoing satisfaction with products and company performance
Participate in the process of receiving and documenting customer issues and complaints, helping to coordinate internal responses, and following up to closure
Assist in soliciting performance feedback, preparing customer satisfaction surveys, and communicating critical insights back to internal teams
Support the Sales team and GCBU leadership by gathering and formatting necessary content for customer communications and business reviews
Qualification
Required
Eight (8) or more years of relevant professional experience, preferably in program management support, customer-facing roles, or strategic account execution within the relevant industry
Bachelor's degree in a related field (e.g., Engineering, Business Management, or a technical discipline). An equivalent combination of education and experience may be considered
Strong Teamwork, Collaboration, and Communication skills, with a focus on working effectively within a large group environment
Proven ability to work effectively across global Cross-Functional Teams in a matrix organization structure
Foundational expertise in Program Performance Management and Operational Delivery Assurance
Practical knowledge of KPI definition, data tracking, and reporting methodologies
Strong skills in Relationship Support and customer communication
Excellent understanding of Program Lifecycle Management and operational methodologies
Solid grasp of Industry, Market, and Technology relevant to the customer's business
Proficiency in Data Analytics and the ability to rapidly learn and utilize internal IT tools for performance tracking
High degree of computer literacy, with strong proficiency in Microsoft Office applications
Excellent understanding of company capabilities, offerings, sites, and key functional teams (e.g., Celesca's ecosystem)
Preferred
The preferred candidate will be based in the Bay Area
Travel requirements dependent on candidate location but anticipated to be up to 25%
Benefits
A comprehensive benefits package is offered in addition to this range.
Company
Celestica
Celestica is a manufacturing firm that provides design, hardware platform, and supply chain solutions to a multitude of industries.
10001+ employees
H1B Sponsorship
Celestica has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (3)
2023 (6)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.47B2024-06-20Post Ipo Debt· $657.67M
2023-06-05Post Ipo Secondary· $148.8M
2021-09-30Post Ipo Debt· $660.4M
Leadership Team
Robert Mionis
President and CEO
Recent News
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