Amadeus · 1 day ago
Manager, Account Management
Irving, TX
Full-time
Hybrid
Mid, Senior Level, Lead/Staff
8+ years expAmadeus Travel Sellers provides technology to connect 40k+ travel agencies globally to thousands of travel suppliers. The Manager, Account Management is responsible for managing commercial and contractual relationships with customers, driving business development, and coordinating with various teams to enhance customer engagement and satisfaction.
Air TransportationHotelInformation TechnologySoftwareTourismTravel
Responsibilities
Build account development plan to drive the overall business
Assign targets for sales volume and strategic objectives in major accounts
Coordinate with Solutions experts and product specialists to create unique product packages
Assist the services organization with scoping of upcoming opportunities
Represent customer’s business, strategy and stakeholders
Set our short-, mid- and long-term objectives for the relationship with the customer across engagement, commercial, solution, adoption, marketing, etc
Initiate acquisition/upsell/cross-sell opportunities by uncovering customer challenges / needs and articulating the value proposition to the customer
Qualify leads with support and insights of the other members of the commercial team (pre-sales, customer success management)
Initiate and secure pre-sales engagement when applicable (solution / discovery workshops, product demos)
Prepare, present, negotiate and secure detailed commercial proposals
Trigger the deal management process (incl. business case) and provide commercial input
Lead Contract negotiation
Maintain engagement with customers and internal teams post sale
Lead the company’s efforts to maintain and expand relationships with key decision makers in the assigned accounts
Develop strong rapport with primary customer point of contacts and develop an extensive network of relationships across customer organization (up, down and sideways)
Orchestrate engagement governance and relationship mapping between customer and Amadeus
Hold regular business reviews with customers to review performance, share company updates, market insights and align priorities and plans in coordination with customer success management for the customer success plan
Identify and facilitate executive meetings, workshops and joint marketing engagements with customers
Provide group account performance and opportunity analysis to client’s key decision makers frequently
Actively partner with customer success management to drive adoption
Actively share account information with the other stakeholders in Delivery, Product, Pre-sales and Customer Success teams
Organize regular account team meetings to review account progress, share insights / activities and align on priorities
Drive the opportunity cycle in Sales Force (create/ update/close) and ensure accuracy of customer data
Escalate customer issues to internal teams (incl. billing issues)
Qualification
Required
Bachelor's degree in business and/or equivalent work experience
At least 8 years of relevant experience in technology or travel industry with 5 years in a customer fronting role (such as, sales, customer success or business development) with management responsibility for multi-million-dollar revenues
Able to understand overall business cases and anticipate customer needs based on research, valued expertise in client industry, and discovery
Highly adaptable and capable of evolving the business plan
Able to capture customer feedback and satisfactions scores
MS Office, Salesforce experience
Business fluency in English
Has extensive product portfolio knowledge
Able to clearly articulate product value proposition to consumers
Advanced conceptual thinking skills to develop customer specific use cases
Advanced negotiation and planning skills, clear communication, commercial sense
Able to manage challenging conversations
Understanding of the economics of the IT business and experience in IT Sales
Understanding of the airline and distribution industry and influencing factors affecting the strategic direction of the various players
2-3 years related experience and/or training, or equivalent combination of education and experience in travel distribution industry
20-30% travel
Benefits
Competitive remuneration
Individual and company annual bonus
Vacation and holiday paid time off
Health insurances
Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training
Flexibility with a hybrid working model
A caring environment
Attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits
A flexible working model
A diverse and inclusive community
Company
Amadeus
Amadeus is a transaction processor providing transaction processing power and technology solutions for the travel and tourism industry. It is a sub-organization of Amadeus.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-04-29IPO
2005-07-25Acquired
Leadership Team
Luis Maroto
President & CEO
Rongrong Hu
Global Head and SVP of Corporate Strategy
Recent News
2025-12-19
Company data provided by crunchbase