Reliance Matrix · 1 day ago
Implementation Electronic Interface Specialist
Phoenix, AZ
Full-time
Hybrid
Entry, Mid Level
$64K/yr - $79K/yr
2+ years expReliance Matrix is a company focused on total absence and supplemental employee benefits. They are seeking an Implementation Electronic Interface Specialist to support Large Case Implementations, managing data transfer processes, and ensuring the accuracy of migrated data while acting as a liaison between internal and external IT teams.
Employee BenefitsFinancial ServicesInsuranceMental HealthRetirement
Responsibilities
Engaging with Large Case Implementation Manager in a pre-meeting to go over all submission documents and relevant information about the client
Engage in Customer/Vendor meetings with the support of the implementation manager, client and/or broker to review, resolve any concerns and/or open questions during ongoing file transfer testing
Maintain current tracking of all assigned clients and statuses for reporting purposes (these reports will be provided to senior management)
Follow up with [Implementation Manager / Broker / Client] on the submission of files in a timely manner and manage expectation should files be delayed
Meet with and work closely with internal IT business partners and business units on converted files to ensure accuracy in conversion
Proactively advise implementation / account management / operations of any outstanding issues or questions that may arise and work directly with them to resolve and provide an action plan
Coordinate questions and “kick outs” with the implementation team, account mgt., Operations and IT Mgt. to be resolved
Support, maintain and audit final numbers for the full migration – these numbers will be used to support business and billing
Support the development, maintenance and up keep of SOPs regarding different vendor migrations, including metrics and common concerns. Utilize a problem solving approach
Maintain and strengthen internal and external business partner relationships
Support any required actions requested by their Manager/Team Leaders
Qualification
Required
Bachelor's degree preferred (or equitable years of experience)
2 + year of Leave of Absence experience in either claims management or data migration
Strong problem solving skills (ability to identify, consult, create a game plan and solution when particular issues arise)
Strong project management skills – will need to work closely with other project managers, IT teams, Operations, and the Leave of Absence Resources
Good time management and time sensitivity planning (deadlines for files are critical)
Strong communication skills and proactive communication skills
Understanding of FMLA / State Leave Laws as well as other Employer Authorized Leave Laws
Ability to speak confidently and persuasively in front of both Clients and Brokers
Ability to adapt and change
Ability to build and maintain collaborative working relationships at all levels
Professional business demeanor and the ability to work in a fast-paced, entrepreneurial capacity with minimal supervision are required
Ability to thrive in a fast-paced environment
Ability to work in an autonomous manner
Proficient in Microsoft Office products and ability to master applicable systems and processes
Ability to manage process flows
Benefits
An annual performance bonus for all team members
Generous 401(k) company match that is immediately vested
A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
Multiple options for dental and vision coverage
Company provided Life & Disability Insurance to ensure financial protection when you need it most
Family friendly benefits including Paid Parental Leave & Adoption Assistance
Hybrid work arrangements for eligible roles
Tuition Reimbursement and Continuing Professional Education
Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
Volunteer days, community partnerships, and Employee Assistance Program
Ability to connect with colleagues around the country through our Employee Resource Group program
Company
Reliance Matrix
Reliance Matrix provides financial protection, absence management, and supplemental health benefits solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Srinivas Jonnada
SVP & CIO
Recent News
2026-01-15
2026-01-07
2025-10-21
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