Red Hat · 8 hours ago
Technical Support Engineer
United States
Full-time
Remote
Senior Level
$44.31/hr - $70.91/hr
5+ years expRed Hat is the world’s leading provider of enterprise open source software solutions, and they are seeking a Technical Support Engineer to join their Global Support Services team. In this role, you will provide technical support and sustaining engineering services to enterprise subscription customers, ensuring they maximize their use of Red Hat products and services.
Enterprise SoftwareInsurTechLinuxOpen SourceOperating SystemsSoftware
Responsibilities
Ensure that customers get the maximum value from and easily use our products and subscriptions
Support customers by responding within the designated service-level agreement to inquiries
Investigate and troubleshoot issues and developing solutions for our customers while understanding their business needs
Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service
Collaborate with engineers and developers to create innovative solutions for customers, including product fixes
Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
Qualification
Required
5+ years experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment
Excellent understanding of Linux and UNIX
Advanced troubleshooting and debugging skills, with a passion for problem solving, solution oriented investigation, and continuous learning
Ability to communicate clearly and effectively with customers that have various levels of technical expertise
First-rate customer service skills
Ability to multitask, prioritize, and work well under pressure
Ability to work both independently and as part of a team
Bachelor's degree or equivalent experience within the enterprise IT sector
A Red Hat Certified System Administrator (RHCSA) is required but can be obtained after starting
Preferred
Operational Linux system administration experience is greatly preferred
Prior help desk experience or customer-focused experience is preferred
Strong bilingual communication skills in the English and Spanish languages
Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred
Experience with non x86_64 architectures is an optional benefit
Experience with clustering solutions such as Pacemaker, Veritas, Service Guard, or other High Availability software would be beneficial
Some previous software scripting or programming experience would be beneficial; experience in bash, python and/or C would be preferred
A Red Hat Certified Engineer (RHCE) certification is a strong bonus
Benefits
Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Company
Red Hat
Red Hat is a software company that offers enterprise open-source software solutions. It is a sub-organization of IBM.
10001+ employees
H1B Sponsorship
Red Hat has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (148)
2023 (156)
2022 (181)
2021 (154)
2020 (106)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-10-28Acquired
1999-08-20IPO
1999-03-09Corporate Round
Leadership Team
Chris Wright
Chief Technology Officer and Senior Vice President Global Engineering
Andrew Brown
Senior Vice President & Chief Revenue Officer
Recent News
2026-01-23
Company data provided by crunchbase