Crossover · 8 hours ago
Technical Support Engineer, Alpha (Remote) - $60,000/year USD
United States
Full-time
Remote
Mid Level
$60K/yr - $60K/yr
3+ years expCrossover is a company focused on transforming education through AI-powered solutions. They are seeking a Technical Support Engineer to investigate and resolve complex technical issues while enhancing the AI framework to improve service delivery in educational settings.
Information Technology & Services
No H1B
Responsibilities
Combine technical human judgment with AI tooling to provide superior customer support, concentrating on intricate problems that AI cannot yet independently address
Qualification
Required
Must be located in North or South America
Minimum of 3 years total experience in technical customer support functions
Foundational coding ability for troubleshooting and bug resolution purposes
Diagnostic Capabilities: Translating intricate problems into accessible language, exhibiting solid comprehension of issues, suggesting appropriate troubleshooting methods, offering multiple resolution approaches, and displaying meticulous attention to detail
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
Company data provided by crunchbase