HUB International · 6 hours ago
Manager of First Impressions - Potential for Hybrid Work
Alexandria, VA
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $70K/yr
2+ years expHUB International is a thriving community of entrepreneurs driven by purpose and passion. The Manager of First Impressions is responsible for overseeing front-of-house operations, providing executive support, and managing employee engagement events to enhance workplace culture.
Financial ServicesInsuranceInsurTechRisk Management
Responsibilities
Manage the centralized Reception Team and internal call center staff; provide day-to-day guidance and support across the region
Establish and maintain consistent service standards, greeting protocols, and phone handling procedures across all locations
Coordinate coverage schedules to ensure seamless front desk and call center operations
Serve as the primary point of contact for facilities-related needs in conference rooms and reception areas, including scheduling systems, presentation equipment, and room readiness
Manage mail distribution workflows, including scanning documents into the agency management system, and routing to client service personnel/teams
Coordinate vendor relationships for office services including shipping, shredding, postage, and office supplies
Onboard, train, and mentor front-of-house team members; provide performance feedback and support professional development
Manage complex calendars for members of the regional executive team, including scheduling meetings, resolving conflicts, and anticipating needs
Coordinate travel arrangements, including itineraries, accommodations, and expense processing
Plan and coordinate execution of regional executive meetings
Prepare materials for executive meetings
Handle confidential correspondence with discretion
Serve as a liaison between executives and internal/external stakeholders
Plan, coordinate, and execute regional employee events including holiday celebrations, team-building activities, recognition programs, and milestone celebrations
Manage event logistics including venue selection, catering, invitations, and budgets
Lead the regional FUN Committee and identify opportunities to enhance workplace culture and team morale through creative, engaging events and initiatives
Partner with HR and leadership to align events with organizational goals and values
Attend and complete required training sessions and assignments
Establish and maintain effective professional relationships with colleagues at all organizational levels
Communicate clearly and professionally with internal and external stakeholders
Adhere to all organizational policies, procedures, and regulations
Complete other duties and projects as assigned
Qualification
Required
High school diploma or GED equivalent required; Bachelor's degree in Business or similar equivalent experience preferred
Demonstrated experience in office administration, executive support, or hospitality/front-of-house operations
Proven ability to lead, coach, and coordinate the work of others in a multi-location environment
Strong organizational skills with the ability to manage competing priorities and meet deadlines
Excellent interpersonal and communication skills—written and verbal
High level of professionalism, discretion, and judgment when handling confidential information
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
Periodic travel to regional office locations
Preferred
Experience planning corporate events or employee engagement programming
Familiarity with calendar/scheduling tools, travel booking platforms, and expense management systems
Background in insurance, financial services, or professional services environments
Benefits
Medical, Dental, Vision and Prescription Drug Coverage
Health Plan Reimbursement Program
Health Savings Account (HSA)
401(k) Savings Plan
Employee Assistance Program (EAP)
Comprehensive Wellness Program
Flexible Spending Accounts (FSAs)
Life and Disability Plans
Long-Term Care
Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more!
Low-Cost Loan Program and Student Loan Resources
Vacation, Holiday, Sick, and Personal Time Off
Comprehensive Onboarding
Continuing Education
Flexible Work Arrangements
Dress for Your Day Dress-Code
Company
HUB International
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.5BKey Investors
Leonard Green & PartnersAltas Partners
2025-05-12Private Equity· $1.6B
2023-09-15Private Equity
2023-06-22Debt Financing· $6.9B
Leadership Team
Marc Cohen
Chairman of the Board and CEO
Joseph C. Hyde
Chief Financial Officer
Recent News
Calgary Herald
2026-01-11
Company data provided by crunchbase