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Chase · 13 hours ago

Senior Content Design, Associate

4 Chase Metrotech Ctr, Brooklyn, NY, 11245, US

Full-time

Onsite

Mid, Senior Level

$104K/yr - $145K/yr

3+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Content Design Senior Associate in the Card team, you will shape customer experiences through content and collaborate with cross-functional teams to ensure narrative consistency across products and services.

BankingFinancial Services

Responsibilities

Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives

Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience

Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement

Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences

Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Identify opportunities to raise the level of consistency between Card experiences and the rest of the Chase digital ecosystem

Qualification

Content design experienceContent architecture creationAccessibility guidelines applicationIterative design techniquesTechnical literacy in content platformsAdaptive learnerClearConcise writingStorytelling

Required

3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms

Experience in creating content architectures, storytelling, and clear and concise writing

Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content

Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement

Proficient technical literacy in content platforms and understanding their impact on user experience

Adaptive learner in new financial services products and offerings

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

Chase

Glassdoor3.9

Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.

Founded in 2000

New York, New York, USA

10001+ employees

https://www.chase.com/

Funding

Current Stage

Late Stage

Leadership Team

Mike McDonnell

Managing Director, Head of Chase Travel Platform Product

Nicole Sanchez

Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products

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