Ontic · 1 day ago
Specialized Success Manager
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $100K/yr
2+ years expOntic provides software that helps corporate and government security teams identify threats and assess risks. They are seeking a Success Manager to own the post-implementation customer lifecycle for mid-market and enterprise clients, driving platform adoption and managing renewals and expansion opportunities.
Information TechnologySaaSSecuritySoftware
Responsibilities
Drive strong platform adoption by aligning Ontic capabilities to customer security objectives and operational workflows
Proactively track customer health, usage, and outcomes, intervening early to mitigate risk
Deliver value-based conversations, including enablement sessions and executive business reviews
Own renewal forecasting and execution for your book of business, carrying a renewal and upsell target
Lead renewal conversations, negotiations, and contract execution in partnership with Sales
Identify, qualify, and progress expansion opportunities across additional Ontic products and services
Act as a strategic advisor to customers, helping them maximize ROI while positioning new solutions that support their evolving needs
Serve as the voice of the customer internally, influencing product direction, services strategy, and go-to-market priorities
Build long-term relationships that result in referenceable, advocates of Ontic
Maintain accurate forecasting, account plans, and activity tracking in Salesforce
Partner cross-functionally with Sales, Support, Product, and Services to resolve challenges and drive outcomes
Contribute to scaling the Client Success function through process improvement and tooling (SFDC, Pendo, Jira, Domo, etc.)
Qualification
Required
2+ years of experience in Customer Success or Account Management with ownership of renewals and upsell targets
Experience managing a portfolio of customers and balancing retention, growth, and adoption priorities
Comfort leading commercial conversations with senior stakeholders
Strong organizational skills and the ability to manage multiple accounts with competing priorities
Excellent communication skills, including executive-level presentations
SaaS experience required; security, intelligence, or executive protection domain experience is a strong plus
Familiarity with tools such as Salesforce, ChurnZero, Pendo, Jira, Domo, and modern AI productivity tools
Benefits
Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations
Company
Ontic
Ontic’s Connected Intelligence Platform centralizes security operations and data into one system of record.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$286.65MKey Investors
Kohlberg Kravis RobertsJMI EquityFelicis
2025-08-21Series C· $230M
2021-11-16Series B· $40M
2020-04-30Series A· $12M
Leadership Team
Thomas Kopecky
Co-Founder & Board of Directors
Vipul Garg
Senior Director of Engineering
Recent News
Crunchbase News
2025-10-17
Company data provided by crunchbase