Carnival Corporation · 19 hours ago
Learning and Development Manager, Global Destinations (Cozumel, Mexico)
3655 NW 87th Avenue, Miami, FL, 33178, US
Full-time
Onsite
Mid, Senior Level
5+ years expCarnival Corporation is the world’s largest leisure travel company, and they are seeking a Learning and Development Manager to oversee all training for on-site staff at their global destinations. The role involves managing learning initiatives, ensuring compliance with quality standards, and facilitating development programs to enhance employee skills and engagement.
LeisureTourismTravel
Responsibilities
Effectively facilitate prescribed learning programs, including planning, coordinating, administering, and evaluating. Coordinate, liaise and support all approved training requests from other departments and/or visiting trainers. Administer and maintain the e-learning environment. Support and facilitate supervisory, career and leadership development programs. Develop relevant and engaging training content as required. Assesses the effectiveness of training programs using prescribed metrics and feedback mechanisms; Identify areas for improvement. Liaise with and supervise both internal and external vendors and sessions to delivery training where applicable
Manage the Onboarding Program for new hires, per the prescribed curriculum, and as directed by the COE. This includes facilitating modules, liaising and coordination with HR and department heads, communication, monitoring and diligent program administration. They will monitor and enable a high level of engagement and participation throughout the program
Create effective development plans in partnership with the HR Manager and department heads; Support and track development plans for high potential team members as directed. Optimize the use of available learning resources for employee development. Manage change effectively for all learning programs and initiatives. Support campus fairs, internship programs or academic development efforts as directed by COE
Management of site compliance and safety training based on designated curricula. Observe and ensure compliance with company quality standards for programs, training facilities and administration. Diligently monitor and maintain compliance of all regulatory, corporate, and other required programs; This includes but is not limited to running reports, communicating, and scheduling classes as necessary. Ensure thorough record keeping and produce accurate and timely reports. Actively support and comply with all necessary standards of health and safety, security and environmental (HESS) requirements. Prepare for and lead any training related audit; Promptly report and correct deficiencies cited during inspection rounds. Diligently control, monitor, and manage the cost efficiency of L&D operations onsite. Report progress and follow through on training activities as directed by the COE
Independently leads a range of learning initiatives, overseeing their seamless execution, and ensuring measurable impact. Uses project management skills to plan, drive, communicate and implement L&D initiatives. Manages change of programs and initiatives effectively; Communicates effectively using appropriate tools, modes, and channels
Actively participate in drills, seminars, and training programs, as required, support employee engagement programs and welfare activities. Collaborate with the HR Manager to support any employee services to team members; Support new hire on-boarding operations. Collaborate with HR Manager to support applicable train-the-trainer programs
Performs other relevant duties as assigned by the HR Manager and/or COE
Qualification
Required
Proficiency in using Learning Management Systems (LMS), intermediate use of e-learning tools; Proficiency in Office 365 for Business with SharePoint is required
Expertise in adult learning theory and skills in instructor led group training required
Experience in overseeing various projects and stakeholders within an on-site managerial capacity; Collaboration with leadership at different levels and engagement with on-site employees; Oversight of learning & development within medium to large-scale hotel operations
Proficiency in researching and analyzing complex requirements, demonstrating business acumen, and a comprehensive understanding of trend analysis, root cause identification, and needs analysis
Expert facilitation skills
Simultaneously oversee multiple projects with minimal supervision; Lead and facilitate training programs; Demonstrate strong organizational skills with effective time management; Exhibit interpersonal skills and communicate effectively both in writing and verbally; Possess a self-starting attitude with a commitment to continuous learning; Showcase expertise in training and development methodologies
Bachelor's degree in Hospitality and Tourism, Business, Social Sciences, or any other related faculty required
Minimum of 5 years' experience in Training & Development, with solid cross functional collaboration, stakeholder management, expert training facilitation, management training and team management experience required
Relevant certifications and specialization in Learning & Development and/ or HR (Human Resources) required
Advanced Bilingual English/Spanish competency required
Must physically fit
Must be able to lift up to 15 pounds at times
All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency
In addition to other responsibilities, this role requires unwavering commitment and active promotion of an ethical and compliant culture. More specifically, it demands integrity, honesty, and the respectful treatment of others. It also requires a proactive approach, encouraging individuals to voice concerns or report misconduct when observed
Prolonged periods sitting at a desk and working on a computer
Preferred
Post-graduate degree (Master's degree or above) in Education, Business, Hospitality, Management, HR, or Organizational Behavior / Sciences preferred
Relevant industry experience is preferred
Company
Carnival Corporation
Carnival Corporation is a cruise company providing travelers with vacation experiences.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$19.49BKey Investors
Public Investment Fund
2025-09-30Post Ipo Debt· $1.25B
2025-07-01Post Ipo Debt· $3.54B
2025-06-13Post Ipo Debt· $4.5B
Leadership Team
Josh Weinstein
President & CEO
Recent News
2025-12-22
Investor's Business Daily
2025-12-21
Company data provided by crunchbase