A-V Services, Inc. · 22 hours ago
Audio/Visual On-Site Manager
Tampa, FL
Full-time
Onsite
Mid Level
3+ years expA-V Services Inc. is a leading AV company serving multiple fortune 100 contracts within various industries. They are seeking an Audio/Visual Manager for onsite support to manage event technology teams and ensure successful event execution while maintaining strong relationships with stakeholders.
ArchitectureProject ManagementTelecommunicationsTraining
Hiring Manager
David Sierra
Responsibilities
Collaborate with support teams within the organization across the globe around the planning and successful execution of events
Establish and maintain professional rapport with all stakeholders and LOB within the building, ensuring the operation is delivering appropriate solutions and meeting required level of what is expected within the Conference Center and outside
Drive and implement standard operating procedures (SOPs) to standardize and improve the operation
Perform weekly audits to ensure Event data is accurate in the Event Management System
Conduct regular Site GAP analysis to identify possible areas for a technology refresh or performance improvement
Quarterly staff assessments on key skill set areas, identifying areas for training and development. Collect data to report accurate metrics and trends
Host Monthly team meetings with staff to review upcoming events, changes, and projects
Collaborate with GS around Event planning and readiness; Technical Production Team as well when the event requires
Conduct daily and weekly operations meeting with internal partners, providing value and insight to staffing and technology requirements for best event execution
Oversight around all Video Wall activity; daily RFB’s (Ready for Business), Event broadcasts, pro-active maintenance and remediation vendor management. Spearheading Executive and Corporate communications around incidents and outages
Daily management of staffing and Event resourcing, adopting to requirement changes and staffing attendance
Time entry and payroll oversight
Creation and Communication of weekly Event and Support schedule
Financial Actual and Forecast tracking ensuring effective event support is executed
Communicate and execution of SOP’s to all technicians
Engage staff, observe events, have face time around the facility
Work with Break Fix team on timely site space remediation, follow and tracking the issue through remediation
Prepare EOD report for PM staff members, detailing task/incidents that need to be executed/remediated for a successful AM start
Monitor facility distribution mailbox and ensure all clients requests are handled correctly and in a professional manner
Provide over site of assignments for power up tasks, and give direction to ensure the process is followed and the power up is able to be completed within the appropriate time frame, as well as ensuring timely updates are provided to management
Evaluate technical needs of each event and allocate labor accordingly
Work with Technical Directors to evaluate technical needs and provide appropriate staffing for the event
Identify and schedule staff training and development
Ensure all recordings are cleared with appropriate compliance officials, before approving
Management of AV assets for the site
Manage, track and order Consumables for the site
Will need to exhibit soft skill in communicating with high-profile clientele and understanding the client’s organizational charts
Must be knowledgeable with all audio-visual product suit such as but not limited to web conferencing platforms, such as Adobe Connect, WebEx, Blue Jeans and Skype for Business
Must adhere to Dress Code
Attend all weekly operations meetings and BEO reviews
Schedule Technicians for the following week as efficiently as possible according to EMS event requirements
Hold monthly ops meeting with tech staff
Complete a full audit of the location finances collected with EMS
Complete the forecast / actual scheduling efficiency tool
Schedule and co-host stand up meetings for the staff. Primary responsibilities include creating the slide deck, speaking to updates from the previous stand-up whiteboard sessions, and filling in the whiteboard with new session discussion topics
Schedule PMR’s proactively. These should be consistent, meaning if conducted at the beginning of Q1, the next should also be at the beginning of Q2 rather than towards the end
Schedule and host Lunch and Learn presentations for the location stakeholders
Qualification
Required
Great customer service with emphasis supporting the corporate work sector
Comprehensive audio video skills
Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry
Management of the daily operation and internal partner relationships
Establish and maintain professional rapport with all stakeholders and LOB within the building
Drive and implement standard operating procedures (SOPs) to standardize and improve the operation
Perform weekly audits to ensure Event data is accurate in the Event Management System
Conduct regular Site GAP analysis to identify possible areas for a technology refresh or performance improvement
Quarterly staff assessments on key skill set areas, identifying areas for training and development
Collect data to report accurate metrics and trends
Host Monthly team meetings with staff to review upcoming events, changes, and projects
Collaborate with GS around Event planning and readiness
Conduct daily and weekly operations meeting with internal partners
Oversight around all Video Wall activity
Daily management of staffing and Event resourcing
Time entry and payroll oversight
Creation and Communication of weekly Event and Support schedule
Financial Actual and Forecast tracking ensuring effective event support is executed
Communicate and execution of SOP's to all technicians
Engage staff, observe events, have face time around the facility
Work with Break Fix team on timely site space remediation
Prepare EOD report for PM staff members
Monitor facility distribution mailbox and ensure all clients requests are handled correctly
Provide over site of assignments for power up tasks
Evaluate technical needs of each event and allocate labor accordingly
Work with Technical Directors to evaluate technical needs and provide appropriate staffing for the event
Identify and schedule staff training and development
Ensure all recordings are cleared with appropriate compliance officials
Management of AV assets for the site
Manage, track and order Consumables for the site
Exhibit soft skill in communicating with high-profile clientele
Knowledgeable with all audio-visual product suit such as web conferencing platforms
Adhere to Dress Code
Attend all weekly operations meetings and BEO reviews
Schedule Technicians for the following week as efficiently as possible
Hold monthly ops meeting with tech staff
Complete a full audit of the location finances collected with EMS
Complete the forecast / actual scheduling efficiency tool
Schedule and co-host stand up meetings for the staff
Schedule PMR's proactively
Schedule and host Lunch and Learn presentations for the location stakeholders
Benefits
Employee stock ownership plan (ESOP)
Competitive and comprehensive health insurance
Life insurance
Dental program
401k
401k company contribution
Short-term and long-term disability insurance
FSA
HRA
Commuter Benefit Card
Full paid vacations
Paid holidays
Company
A-V Services, Inc.
Since 1960, A-V Services, Inc.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Telecompaper
2022-01-21
Company data provided by crunchbase