Citi · 3 weeks ago
Escrow Client Account Officer
San Francisco California United States
Full-time
Hybrid
Mid Level
$99K/yr - $148K/yrCiti is one of the world’s leading financial services organizations, providing integrated escrow service solutions. The Escrow Client Account Officer is responsible for ensuring a seamless onboarding experience for clients, managing KYC processes, and maintaining high levels of customer service while ensuring compliance with regulations.
BankingFinanceFinancial Services
Responsibilities
Responsible for ensuring a quick and seamless escrow onboarding experience for our clients. Our ultimate goal is to exceed our clients’ expectations by constantly innovating to improve the onboarding processes
Onboard new escrows by completing client risk profiles and process relationship updates using Citi onboarding applications
Partners with business partners to ensure appropriate KYC has been collected in order to facilitate escrow account opening requests in a timely manner
Liaise with downstream partners until requests are completed and maintain constant communication with escrow product and development team partners
Ensure all KYC documentation received is current, accurate and complete
Partner with Know Your Client (KYC) Teams, the Account Opening division, and other product partners to ensure expedient, efficient and seamless processing
Provide the highest level of customer service and teamwork to Banking teams and other internal partners
Continuously innovate by analyzing our onboarding processes and systems to ensure we are as efficient and effective as possible
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualification
Required
Experience with KYC maker-checker processes
Self-motivated, proactive, and eager to improve existing processes
Extremely detail oriented
Excellent team player
Strong ability to multi-task, prioritize, and work well under pressure
Strong verbal and written communication skills
Bachelor's/University degree or equivalent experience
Preferred
Escrow onboarding and operational experience preferred but not required
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Founded in 1812
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-01-20
2026-01-15
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