San Diego County Office of Education · 1 day ago
IT Analyst
Albany, GA
Full-time
Onsite
Entry Level
2+ years expSan Diego County Office of Education is seeking an IT Analyst to design, develop, test, support, manage and maintain the IT infrastructure for the City of Albany and Dougherty County. The role involves troubleshooting hardware and software issues, coordinating project activities, and providing technical support and training to personnel.
EducationHigher Education
Responsibilities
Assists in the configuration, installation, and management of multiple servers, computers, switches, routers and other networking devices ensuring proper integration of the components with existing computer, network, and communication systems in a multi-user environment
Assists in the installation and configuration of server hardware and software and applies vendor supplied patches
Coordinates equipment requirements, purchase, repairs, and installation with end-users, internal staff and external vendors
Troubleshoots hardware, software, network and communications system problems on servers, computers and other devices
Provides a point of contact for requests as well as providing information on the progress of outstanding support calls from users via telephone, email and inter-office mail
Analyzes and tracks customer complaints, redirects and/or escalates support requests to the appropriate member of the IT department via footprint tickets
Assists the Operations Center in resolving problems and completing work
Organizes project teams and work groups and assists the Director in project management by providing information, advice and technical expertise on projects
Confers with City and County personnel to provide technical advice and to resolve problems
Evaluates new and upgraded technologies and/or equipment to determine how they can help the organization
Promotes and provides training and/or education to City and County employees and IT staff on the benefits of new technologies and/or programs as well as to work with the Director to justify expenditures on such projects
Works with the Director, supervisor, project teams and vendors to outline a work plan on assigned projects
Coordinates activities of assigned projects to ensure the project progresses on schedule; prepares project reports for management, and elected as required
Confers with City and County users concerning specification requirements, as well as analyzes test data for recommendation for hardware or software purchases
Devises flow charts, diagrams and documentation to describe installation and operating procedures of programs
Coordinates installation of computer programs and operating systems; tests, maintains, and monitors application systems
Analyzes, writes, and modifies programs to correct errors by correcting program codes
Maintains effective communication with vendors regarding the setup and installation of 3rd party application
Maintains a comprehensive, current knowledge and awareness of applicable laws/regulations; maintains an awareness of new trends/advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate
Performs on-call, and after hours support duties on a rotating basis
Qualification
Required
two (2) years previous experience and/or training that includes PC based programming and computer operations required
Must possess and maintain a valid Georgia driver's license
Preferred
Bachelor's degree in Information Systems or closely related field preferred
Bachelor's degree and additional Certifications and training will be required and ongoing
Vision Insurance
Short Term Disability Insurance
Long Term Disability Insurance
457(b) Plan
Whole Life Insurance
Critical illness Insurance
Discounted YMCA Membership
Benefits
Vacation Pay
Sick Pay
Holiday Pay
Medical Insurance
Dental Insurance
Life Insurance
Defined Benefit Retirement Plan
Vision Insurance
Short Term Disability Insurance
Long Term Disability Insurance
457(b) Plan
Whole Life Insurance
Critical illness Insurance
Discounted YMCA Membership
Company
San Diego County Office of Education
SDCOE is inspiring and leading innovation in education institute.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Terrence Loftus
Assistant Superintendent (Chief Information Officer), Integrated Technology Services
Recent News
2024-11-27
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