Tabs · 16 hours ago
Technical Support Analyst
United States
Full-time
Remote
Mid Level
$60K/yr - $82K/yr
3+ years expTabs is the leading AI-native revenue platform for modern finance and accounting teams, automating the contract-to-cash lifecycle. They are seeking a highly capable Technical Support Analyst to manage technical support requests, troubleshoot issues, and ensure a world-class experience for merchants.
AccountingArtificial Intelligence (AI)Enterprise SoftwareFinTechSaaSSoftware
Responsibilities
Resolve complex support issues from merchants via email, Slack, and chat, ensuring fast, clear, and accurate responses
Own ticket triage & prioritization, identifying the root cause of issues and escalating appropriately
Troubleshoot technical issues related to invoicing, payments, integrations (e.g., QuickBooks, NetSuite, Stripe), and merchant data workflows
Identify patterns and recurring issues, providing actionable insights to Product & Engineering
Educate and empower merchants, proactively guiding them on best practices for using Tabs
Collaborate with Customer Success, Engineering & Contract Operations, ensuring high-priority issues are addressed efficiently
Contribute to internal documentation, improving processes and reducing repeated inquiries
Ownership - You won’t just resolve issues—you’ll drive improvements, identify trends, and proactively prevent recurring issues
Qualification
Required
3-5 years in a support, technical support, or customer success role, preferably in a SaaS or fintech environment
Exceptional problem-solving skills—you're resourceful, detail-oriented, and able to think on your feet
Technical aptitude, with experience troubleshooting API, ERP, or payment-related issues
Excellent written and verbal communication, with the ability to break down complex topics into clear, merchant-friendly explanations
Ability to manage high ticket volume while maintaining high-quality responses
Experience working with ticketing systems (HubSpot, Zendesk, Pylon, or similar) and creating self-service content
Ability to thrive under pressure, quickly assess problems, and deliver solutions in real-time
Some level of out-of-hours coverage required, given we are a 24x7 SaaS operation
Preferred
Accounting knowledge a plus
SQL or data querying experience is a plus
Experience working in a fast-paced startup or technical environment preferred
Benefits
Competitive compensation and equity
Unlimited PTO
Up to 100% employer covered monthly healthcare premium (medical, dental, vision)
Lunch provided via Sharebite, plus dinner for any later office days.
Parental leave up to 12 weeks
Tax free commuter and parking benefits
Voluntary insurances (Life, Hospital, Critical Illness, Accident)
Employee Assistance Program (Rightway)
401k
Company
Tabs
Tabs is the first AI Driven Revenue Automation Platform for B2B Finance
51-200 employees
H1B Sponsorship
Tabs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$92MKey Investors
Lightspeed Venture PartnersPrimary Venture Partners
2025-09-16Series B· $55M
2024-10-30Series A· $25M
2024-04-11Seed· $7M
Leadership Team
Ali Hussain
CEO and Co-Founder
Deepak Bapat
CTO/Co-Founder
Recent News
Company data provided by crunchbase