Especialista de Soporte Técnico, Trilogy (Remote) - $60,000/year USD jobs in United States
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Crossover · 1 day ago

Especialista de Soporte Técnico, Trilogy (Remote) - $60,000/year USD

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$60K/yr - $60K/yr
date3+ years exp

Crossover is a company focused on bridging the gap between customer expectations and service delivery through AI-augmented solutions. The role involves diagnosing complex technical issues, enhancing AI systems, and providing exceptional customer support by combining human judgment with AI capabilities.

Information Technology & Services

Responsibilities

Combine technical human judgment and AI capabilities to provide outstanding customer support, concentrating on complex scenarios that AI cannot yet fully address

Qualification

Technical customer supportTroubleshooting skillsBasic coding skillsCreative thinkingAttention to detail

Required

Must be located in North or South America
Minimum of 3 years total experience in a technical customer support role
Basic coding skills for troubleshooting and bug resolution purposes
Troubleshooting Skills: Communicating complex issues in accessible language, showing strong problem comprehension, suggesting appropriate troubleshooting approaches, offering multiple solution pathways, and exhibiting attention to detail

Company

Crossover

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Crossover is a global recruitment company, founded in 2014.
dateFounded in 2014
location
Austin, TX, US
people-size5001-10000 employees
web-link
https://crossover.com

Funding

Current Stage
Late Stage

Leadership Team

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Brad Weinert
COO
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