Customer Service Coordinator - Multiple Shifts Available jobs in United States
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Penske Logistics · 23 hours ago

Customer Service Coordinator - Multiple Shifts Available

positionReading, PA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20/hr - $20/hr

Penske Logistics is looking for Transportation Customer Service Coordinators to join their team. In this role, you will monitor route status and provide necessary information using Transportation Management Systems and electronic resources to support customers across the country.

LogisticsSupply Chain ManagementTransportation
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H1B Sponsor Likelynote

Responsibilities

Acts as the first line of contact for customer’s routine reporting requirements, providing the customer with status updates as needed
Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods
Answers and processes requests received through inbound calls and emails in a timely manner
Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers
Escalates all non-routine customer inquiries appropriately to solve operational issues
Serves as the primary contact for data collection, audit, and reporting of various performance metrics
Supports with root cause analysis, use of reporting tools, and Key Performance Indicators
Other projects as assigned by the supervisor

Qualification

Customer service experienceBilingual (Spanish)Data collectionRoot cause analysisEffective communication

Required

Previous customer service experience
High School diploma or equivalent
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary
Work the required schedule
Work at the specific location required
Complete Penske employment application
Submit to a background investigation (to include past employment, education, and criminal history)
Drug screening

Preferred

Associate's/Bachelor's degree
Bilingual skills (Spanish)

Benefits

Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401K
Associate Referral Program
Our associates also enjoy numerous associate discounts and opportunities to grow with the organization!

Company

Penske Logistics

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Penske Logistics engineers supply chain solutions. It is a sub-organization of Penske Truck Leasing.
dateFounded in 1969
location
Reading, Pennsylvania, USA
people-size10001+ employees
web-link
https://www.penskelogistics.com/

H1B Sponsorship

Penske Logistics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (15)
2023 (25)
2022 (20)
2021 (12)
2020 (21)

Funding

Current Stage
Late Stage

Leadership Team

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Steve Beverly
Senior Vice President - Finance Administration (CFO)
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Christopher DeRose
General Manager - DCC Operations
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Recent News

PR Newswire
Penske Logistics Accelerates Agentic AI Supply Chain Initiative with Augment
2026-01-16
PR Newswire
Penske Logistics Welcomes New Driver Wall of Fame Inductees
2025-10-30
PR Newswire
The Annual Third-Party Logistics Study Celebrates its 30th Anniversary by Examining Shipper-3PL Dynamics and the Emerging Technologies That Drive Them
2025-10-09
Company data provided by crunchbase