Cavanal Services · 1 day ago
Call Center Specialist
United States
Full-time
Remote
New Grad, Entry Level
$12/hr - $15/hrCavanal Services is seeking a Call Center Specialist to act as a point of contact for customers in default or facing imminent default. The Specialist will assist customers in resolving delinquencies and provide best-in-class support while handling various account issues and customer inquiries.
LendingStaffing Agency
Responsibilities
Review accounts, research documents and system notes to determine the best course of action to correct account issues
Answer inbound calls and make outbound calls to resolve issues set forth in the system. Specialist will follow the Company’s procedure to communicate the customer’s interest to the appropriate team
Conduct customer interviews and accurately enter the information provided by the customer
Will place or take calls to follow up on missing documents or other information
Qualification
Required
Must be detail oriented
Ability to work in a fast-paced environment with little direction and meet tight deadlines
Customer service oriented
Preferred
Experience in residential mortgage lending or servicing
Experience in residential mortgage lending or real estate market
Good office computing skills, including MS Office
Familiar with general office processes, including internal and external phone and email communication
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Cavanal Services
Cavanal Services offers staffing services for the real estate transaction industry.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase