Procurement Sciences AI · 5 hours ago
Sr Customer Success Manager (Remote)
United States
Full-time
Remote
Senior Level
$90K/yr - $120K/yr
7+ years expProcurement Sciences is a leading venture-backed SaaS company transforming the government contracting industry with its AI-driven platform. They are seeking a Sr Customer Success Manager to drive client adoption and satisfaction, ensuring clients achieve maximum value from the platform while building strong relationships. This role involves strategic guidance, training, and collaboration across teams to enhance service offerings.
Artificial Intelligence (AI)B2BEnterprise SoftwareMachine Learning
No H1B
U.S. Citizen Only
Responsibilities
Serve as the primary point of contact for assigned clients, building strong relationships and ensuring their success with our AI-driven platform
Conduct regular check-ins with clients to understand their goals, challenges, and feedback, and provide strategic guidance to help them achieve their objectives
Develop and execute customer success plans, identifying opportunities for increased adoption, engagement, and value realization
Provide training and support to clients, ensuring they have the knowledge and resources needed to effectively leverage our platform
Collaborate with cross-functional teams, including product, engineering, and sales, to address client needs and drive continuous improvement of our solutions
Analyze client data and feedback to identify trends, pain points, and opportunities for enhancing our platform and service offerings
Contribute to the development of customer success best practices, methodologies, and documentation
Serve as an advocate for our clients, providing feedback and insights to drive product enhancements and innovations
Qualification
Required
7-10 years in a customer success or account management role, preferably in the government contracting or procurement-related B2B SaaS space
Deep understanding of the government contracting industry, with experience in roles such as Proposal Writer, Proposal Manager, Solutions Architect, BD Analyst, Capture Manager, or similar related background
Experience with Enterprise level accounts
Strong analytical skills, with the ability to understand and address complex customer pain points
Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships
Proficiency in data analysis and the ability to derive actionable insights from customer data
Bachelor's degree in Business, Communications, or a related field
U.S. citizenship with the ability to pass a Federal Background Check and Identity Verification
Preferred
Familiarity with generative AI and large language models (LLMs) and their applications in the government contracting sector
Proven track record of driving customer success and retention in a B2B SaaS environment
Relevant certifications, such as Certified Customer Success Manager (CCSM) or Certified ScrumMaster (CSM)
Benefits
Competitive salary with performance based incentive plan and stock options in a rapidly growing, venture-backed company.
Comprehensive health plan, ensuring you and your loved ones are well taken care of.
Flexible work arrangements, including full remote work capabilities, to balance your professional and personal life.
Extensive professional development opportunities, providing a fast track for career advancement.
Company
Procurement Sciences AI
Procurement Sciences develops an AI-powered software platform tailored to businesses that pursue government contracts.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$46.2MKey Investors
Catalyst InvestorsTower Research Capital
2025-11-05Series B· $30M
2025-03-01Debt Financing· $5M
2024-04-09Series A· $10M
Leadership Team
Christian Ferreira
Founder & CEO
Recent News
Sourcery
2025-11-12
alleywatch.com
2025-11-11
thesaasnews.com
2025-11-06
Company data provided by crunchbase