JPMorganChase · 19 hours ago
FX eTrading Middle Office - Analyst
545 Washington Blvd, Jersey City, NJ, 07310, US
Full-time
Onsite
New Grad, Entry Level
$66K/yr - $87K/yrJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Client Service Delivery Analyst, you will provide exceptional customer service, address client inquiries, process transactions, and collaborate with internal teams to enhance client relationships and operational efficiency.
Asset ManagementBankingFinancial Services
Responsibilities
Provide excellent customer service by responding promptly and professionally to all incoming client queries via phone and email
Collaborate with Front Office teams to enable clients to transact electronically on FX platforms
Manage and maintain onboarding queues, ensuring all client onboarding is completed within business-defined Service Level Agreements (SLAs)
Rapidly identify, investigate, and resolve client issues or queries raised by Front Office, Middle Office, Back Office, or directly by clients
Support client training and onboarding processes, ensuring clients are fully equipped to use electronic trading platforms
Document and escalate complex issues to management as appropriate, ensuring timely resolution and communication
Maintain accurate records of client interactions and support activities
Contribute to process improvements and best practices within the team
Qualification
Required
Bachelor's degree in Finance, Business, Economics, or a related field
Strong understanding of Foreign Exchange products
Excellent verbal and written communication skills, with a client-focused approach
Proven ability to manage multiple priorities in a high-pressure, time-sensitive environment
Strong analytical and problem-solving skills, with a questioning mindset and the ability to assess risk in client requests
High attention to detail and organizational skills
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Ability to work effectively in a global team, supporting clients and colleagues across multiple time zones
Commitment to delivering outstanding client service and continuous process improvement
Preferred
Experience is preferably in FX, eTrading, or client service roles
Electronic trading platforms is highly desirable
Experience with trading or onboarding systems is a plus
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
Founded in 2000
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
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