Dutech Systems · 5 hours ago
Senior Business Analyst (Government Programs) NEW!
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expDutech Systems is seeking a Senior Business Analyst (Government Programs) to evaluate and improve technology-enabled service delivery for Aging and Long-Term Services and Supports. The role involves leading strategic analysis efforts, collaborating with stakeholders, and ensuring business needs are translated into effective technical solutions.
ConsultingInformation Technology
Responsibilities
Plan, design, and execute secret shopper initiatives to evaluate interactions with the NWD (No Wrong Door) system, identifying strengths and gaps in referral processes for LTSS
Collaborate closely with business stakeholders to elicit, document, and analyze business and user requirements for interoperable referral systems
Review and assess existing business processes to identify trends, inefficiencies, risks, and opportunities for improvement
Evaluate potential technical and process solutions and provide clear, data-driven recommendations to improve service quality and operational effectiveness
Serve as a liaison between program areas, internal/external stakeholders, SMEs, and IT teams to coordinate enhancements and automation of IT systems
Translate complex business needs into clear requirements, business cases, planning documents, and functional specifications
Support the development and improvement of IT solutions that enhance business operations and stakeholder outcomes
Facilitate meetings, workshops, and discussions to gather input, align stakeholders, and drive decisions to completion
Ensure strong follow-through, stakeholder communication, and customer-focused delivery throughout the project lifecycle
Qualification
Required
8+ years of experience eliciting and documenting business and technical requirements
8+ years of experience communicating complex design and technical concepts to both technical and non-technical audiences
8+ years of experience producing business cases, planning documents, and analytical deliverables
8+ years of experience demonstrating strong verbal, written, and presentation communication skills
8+ years of experience gathering input, developing actionable plans, and successfully executing them
Proven ability to deliver exceptional customer service, follow-through, and stakeholder satisfaction
Strong analytical, problem-solving, and critical-thinking skills
Ability to work effectively across organizational boundaries and with diverse stakeholder groups
Preferred
Experience working with government regulations, public-sector programs, or government IT systems
Familiarity with aging services, LTSS programs, or health and human services environments
Company
Dutech Systems
Dutech Systems Inc.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase