Solventum · 20 hours ago
Service Center Manager - Field Service
USA, GA, Norcorss
Full-time
Onsite
Mid, Senior Level
$84K/yr - $115K/yr
2+ years expSolventum is a new healthcare company focused on improving lives through innovative solutions. As a Service Center Manager, you will lead operations at the service center, ensuring compliance and delivering exceptional customer service while managing a team and resources effectively.
Medical Device
No H1B
Responsibilities
Leading, coaching, and developing service center employees to drive productivity, engagement, and retention; including recruiting, hiring, onboarding, training, performance management, and recognition
Establishing structure and consistency across service center operations to ensure strong execution and customer service
Executing service center communications to ensure team awareness of company, department, location updates, and changes to policies and procedures
Partnering with the regional sales manager and corporate support teams to meet customer needs, proactively manage relationships, and provide customer-focused solutions that support reliable field service performance
Empowering and engaging the team to resolve issues and improve the overall customer experience
Managing the local execution plan to deploy resources and oversee rental assets and supplies inventory in alignment with Solventum quality management protocols, ensuring product availability and reliability to meet daily customer demands
Managing fleet and equipment resources to ensure safe utilization, appropriate maintenance, and adherence to vehicle safety practices and site standards
Maintaining knowledge of local, state, and federal regulatory requirements; ensuring a fully compliant operation through enforcement of internal policies/procedures and external regulatory requirements
Driving continuous improvement initiatives to strengthen daily execution, customer experience, and cross-functional collaboration for improved business results
Ensuring a safe, orderly, and clean working environment
Qualification
Required
Associate's degree or higher AND two (2) years of experience leading diverse teams
High School Diploma/GED AND nine (9) years of experience leading diverse teams
Current, valid Driver's License
Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
Ability to travel by airplane for business-related meetings and events
Preferred
Intermediate experience using Microsoft Office (Teams, PowerPoint, Excel, Word)
Benefits
Medical
Dental & Vision
Health Savings Accounts
Health Care & Dependent Care Flexible Spending Accounts
Disability Benefits
Life Insurance
Voluntary Benefits
Paid Absences
Retirement Benefits
Company
Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. We never stop solving for you.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase