ICBC (Insurance Corporation of British Columbia) · 10 hours ago
Manager Estimating Services
Richmond Claims Services
Full-time
Hybrid
Mid, Senior LevelICBC (Insurance Corporation of British Columbia) is seeking a Manager, Estimating Services to lead a team focused on mitigating claims risk and providing quality customer service. The role involves managing daily operations, developing talent, and ensuring effective delivery of ICBC products and services while maintaining performance standards and monitoring expenses.
InsuranceLogistics
No H1B
Responsibilities
Managing day-to-day operation and performance of the units
Communicating corporate, divisional and unit plans, business objectives and operating goals to unit staff across multiple locations
Providing leadership and maintaining performance standards by monitoring productivity, quality of file handling, training support, and severity control
Implementing and monitoring unit business plan
Participating in the development of the unit budget
Monitoring expenses and reporting on variances in accordance with guidelines, ensuring unit targets and objectives are achieved
Identifying opportunities to improve controls, program standards and best practices
Reviewing and authorizing activities that exceed the scope of staff authority, and providing direct involvement in unusual or complex claims situations
Participating in projects, committees and task forces to support the implementation of corporate initiatives
Developing and maintaining relationships with vehicle repair facilities, industry associations, and other partners to promote the claims programs, support the negotiation of industry rates, and address related issues and complaints
Attending industry meetings to resolve concerns raised by representatives of the automotive repair industry
Monitoring material damage, repair quality and costs, identifying opportunities to improve controls, program standards and best practices
Ensuring environmental requirements are implemented in accordance with the applicable Environmental Guidebook for the business activities for which they are responsible
Qualification
Required
Knowledge of the theories, concepts and practices of vehicle repair (considered an asset)
Knowledge of principles, standards and techniques of material damage estimating for vehicle insurance claims
Knowledge of the trends and developments in the automotive repair industry
Knowledge of the relevant department, division and corporate business functions, programs and services
Knowledge of the relevant acts, regulations, policies and procedures relating to material damage estimating
Must meet the provincially legislated requirements of the Criminal Records Review Act (CRRA)
Several years of experience in the insurance industry
Excellent communication skills
Ability to lead, mentor and develop front line staff
Company
ICBC (Insurance Corporation of British Columbia)
We're ICBC, your provincial Crown Corporation responsible for insurance, driver licensing and road safety.
Founded in 1973
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
D
Dave Barrett
Founder
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