Conveyor · 6 hours ago
Customer Success Manager (SMB)
United States
Full-time
Remote
Entry Level
$95K/yr - $100K/yr
2+ years expConveyor is a fast-growing SaaS company that specializes in automating trust workflows for security teams. They are seeking an SMB Customer Success Manager to support onboarding, adoption, and retention of their customer base, helping customers quickly become proficient with Conveyor's product.
Artificial Intelligence (AI)Cloud SecurityComplianceCyber SecurityRisk ManagementSaaSSales AutomationSoftware
Responsibilities
Customer Onboarding & Training
Support new SMB customers through a structured onboarding process using webinars, onboarding checklists, and self-serve resources
Help customers get fully live and using Conveyor within their first 30 days
Assist with basic configuration and setup questions asked via existing Support Channels
Work cross-functionally with Leadership, Sales, Product, Engineering, and Marketing to track onboarding progress and deliver a great customer experience
Scaled Enablement
Run weekly onboarding and enablement sessions across the customer base
Optimize onboarding playbooks to guide customers through common use cases and outcomes
Share feedback and recurring questions to help improve documentation and training materials
Customer Support
Respond to inbound support tickets and emails from SMB customers
Use internal tools and AI-powered support resources to troubleshoot common issues
Escalate product bugs and technical questions to Engineering and Product Teams
Ensure customers receive timely updates and clear next steps on all open issues
Renewals & Retention Support
Assist with renewal outreach and execution for select customers
Monitor customer health and usage signals to detect potential risks
Build action plans to get customers on track for renewal and expansion
Learning & Growth
Build deep knowledge of Conveyor’s product, customers, and use cases
Refine CS processes and keep customer records up to date in our tools (Salesforce, Slack, Pylon, etc)
Learn how to identify expansion signals and CS-qualified leads over time
Qualification
Required
2-3 years of experience in Customer Success, Support, Account Management, or a customer-facing role
Strong written and verbal communication skills
Organized and detail-oriented, with the ability to manage many tasks at once
Comfortable learning new software and explaining concepts clearly
Curious, coachable, and open to feedback
Enjoys helping customers and solving problems
Preferred
Experience in SaaS, B2B software, or a startup environment
Experience working with tickets, help desks, or customer-facing tools
Interest in building a career in Customer Success
Company
Conveyor
Conveyor is a SaaS platform helping companies speed through their customer security reviews (with a little help from AI)
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$39MKey Investors
SignalFire
2025-06-12Series B· $20M
2023-10-11Series A· $12.5M
2021-11-01Seed· $6.5M
Leadership Team
Chas Ballew
CEO
Recent News
alleywatch.com
2025-06-17
Digital Commerce 360
2025-06-15
Company data provided by crunchbase