Alleima · 4 hours ago
Customer Service Representative
Kennewick
Full-time
Onsite
Entry Level
$22.88/hr - $28.60/hr
2+ years expAlleima is a global leader in producing high-quality tubular products for advanced industries. They are seeking a dedicated Customer Service Representative to support their Americas market by managing customer communications, order management, and logistics coordination.
Advanced MaterialsIndustrial AutomationMachinery ManufacturingManufacturing
Responsibilities
Promote a safe work environment and foster open, respectful communication and teamwork
Act as the main contact for assigned customers, addressing order status, delivery timelines, and product availability
Handle order entry, confirmations, documentation, and coordination to ensure timely and accurate delivery
Assist Sales Representatives and Key Account Managers with administrative tasks to support account execution
Resolve customer complaints, claims, and return issues effectively, escalating where needed
Liaise with production, logistics, and sales to align customer needs with operational capabilities
Manage export documents, invoices, shipping confirmations, and certificates
Ensure pricing and terms align with contractual agreements
Maintain and update customer records, contracts, and account information in ERP/CRM systems
Qualification
Required
At least two years of experience in customer service or order management, preferably within a manufacturing or industrial sales environment
A high school diploma or equivalent vocational education
Excellent communication skills, both written and spoken, with a good command of the English language
Strong proficiency in IT systems, particularly Office 365
Experience working with CRM and ERP systems
Benefits
Medical, dental, vision insurance
Company paid disability and life insurance
Paid time off
11 paid holidays a year
401(K)-retirement savings plan that has a 5% company contribution with company match of 50% for the first 6% you invest
Tuition Reimbursement Program
Opportunities for professional competence development and training
Opportunities for career advancement within the company
Company
Alleima
Alleima manufactures and supplies stainless steels and special alloys.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Göran Björkman
President and CEO
Christian Swartling
Executive Vice President and General Counsel
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