Intermex - International Money Express · 15 hours ago
Sales Quality Assurance Coordinator
Miami, FL
Full-time
Onsite
Entry, Mid Level
2+ years expIntermex - International Money Express is seeking a Sales Quality Assurance Coordinator who will monitor, evaluate, and improve the quality of the sales team’s interactions. The role involves conducting audits of sales calls, providing coaching, and ensuring adherence to company standards while promoting process improvements.
FinancePayments
Responsibilities
Quality Monitoring: Conduct weekly audits of recorded sales calls, between 275 to 300 calls per week, to ensure adherence to company standards
Evaluation & Rating: Rating a high-quality log moves beyond "left my business card" to include structured data such as discovery insights, pain points, objection handling, and definitive next steps
Excellent (Exceeds Expectations): Call was purposeful, rapport was built, clear pain points identified, and a concrete next step (date/time set) was logged in the CRM
Good (Meets Expectations): Call was productive, key information was captured, and a follow-up action is scheduled, though perhaps missing minor details
Average (Meets Basic Expectations): Call occurred, basic notes are present, but the next step is vague (e.g., "follow up later")
Needs Improvement (Noticeable Deficiencies): Call was rushed, key objections were not addressed, or critical CRM fields (e.g., Budget/Timeline) were left blank
Unacceptable (Significant Issues): No notes, incorrect logging, or failure to log the call within 24 hours
Process Improvement: Recommend updates to training materials and training in general
Calibration: Lead "calibration sessions" with the management team to ensure everyone is aligned on what a "perfect" sales interaction looks like
Qualification
Required
2+ years in a Sales, Customer Success, or Quality Assurance role (preferably in a high-volume call center or B2B environment)
An ability to spot patterns in data and translate them into actionable insights
Speak, Read and write Spanish. Fully bilingual in English and Spanish is a requirement
Excellent verbal and written communication
Proficiency with CRMs (e.g., Salesforce, HubSpot)
An eye for details—you notice the small things that others might miss
Company
Intermex - International Money Express
Founded in 1994, Intermex applies proprietary technology enabling consumers to send money from the United States, Canada, Spain, Italy, the United Kingdom and Germany to more than 60 countries.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$504.5M2025-08-10Acquired
2024-08-29Post Ipo Debt· $425M
2019-09-09Post Ipo Equity· $77M
Leadership Team
Robert Lisy
President & CEO
Laura I Maydon
Member Board Of Directors
Recent News
Intermex Wire Transfer
2025-12-02
2025-12-02
2025-11-21
Company data provided by crunchbase