Livestock Nutrition Center LLC · 11 hours ago
Poultry Service Technician
Gonzales, TX
Full-time
Onsite
Mid Level
3+ years expLivestock Nutrition Center LLC specializes in providing customized nutritional solutions for livestock producers. The Poultry Service Technician role involves supporting poultry customers through effective feed program management, sales support, and administrative tasks while enhancing customer satisfaction and contributing to company growth.
AgricultureManufacturingTransportation
Responsibilities
Assist Sales team in servicing and expanding LNC’s customer base
Learn and apply knowledge of feed programs, product details, and industry practices to present LNC’s customized services, products, and pricing
Deliver feed price quotes, schedule deliveries, and monitor customer contract execution
Maintain multiple systems and databases related to order and account management to meet customer requests
Inform customers about order status, documentation, and other information required to complete inquiries
Execute strategies to drive efficiencies and enhance customer experience
Provide support for improvement projects and commitments requiring a basic understanding of customer service practices and procedures
Handle basic issues and problems under direct supervision, escalating more complex issues to appropriate staff
Maintain customer and order data in Salesforce CRM, CPQ, and related systems
Handle customer complaints, issues, and objections with professionalism to support win-win resolutions and customer retention
Assist in accounts receivable management for assigned customer accounts
Adhere to all company policies, procedures, and business ethics codes, ensuring compliance across the team
Monitor and manage feed inventories at customer/grower locations
Input feed orders and ensure feed rations remain current and accurate
Work closely with Location Managers and Operations teams to meet feed requirements and delivery timelines
Collaborate with Location Managers and follow operational protocols and guidelines at assigned locations
Become proficient in feed formulation programs and load/planner scheduling systems
Strengthen communication and collaboration across Sales, Logistics, Operations, and Administrative teams
Maintain accurate reports, records, and documentation of customer interactions and feed programs
Support customers/growers with placements, diet selection, and communicate growth projections with other teams as necessary
Demonstrate the ability to gather and analyze client or prospect information to support decision-making
Strengthen cross-functional communication and teamwork between Sales, Operations, Logistics, and Administration
Participate in improvement projects to drive efficiency and enhance the customer experience
Perform additional duties as assigned by management
Ensure accuracy, consistency, and professionalism in all work performed
Qualification
Required
Bachelor's degree in Poultry Science, Animal Science, Agricultural Business, or related field
Minimum 3 years of industry experience following completion of an undergraduate degree
Basic knowledge of agricultural business practices, customer and market dynamics, and poultry feed programs
Strong verbal and written communication skills with the ability to interact effectively with growers, team members, and customers
Proficiency with Microsoft Office Suite and ability to learn other software (Salesforce CRM, CPQ, formulation/load planning)
Strong organizational and problem-solving skills with high attention to detail
Ability to work collaboratively across multiple teams
Willingness to travel across TX, OK, and AR; valid driver's license required
Flexibility to work varied hours, including nights, weekends, and holidays
Physical ability to stand for long periods, lift/move up to 25 lbs., and work in poultry barn environments
Maintain a smartphone with email and data service for company business
Professional, ethical, and customer-focused mindset
Benefits
Comprehensive benefits package
Company
Livestock Nutrition Center LLC
Livestock Nutrition Center is a transport company providing feed manufacturing and grain handling services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Aaron Wright
Chief Financial Officer
Company data provided by crunchbase