ABB · 21 hours ago
Quality Specialist (Customer focus)
Pinetops, NC
Full-time
Onsite
Entry Level
1+ years expABB is a global market leader committed to helping industries become leaner and cleaner. The Quality Specialist will investigate customer return issues, identify failures, and drive corrective actions to ensure product quality and customer satisfaction.
AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics
No H1B
Responsibilities
Investigate customer return issues by performing detailed root cause analysis using structured problem-solving tools (e.g., 5 Whys, Fishbone diagrams) to identify underlying causes and systemic failures
Collect and analyze return data to detect patterns, trends, and recurring defects; prepare comprehensive reports highlighting key drivers and actionable insights for management review
Collaborate with cross-functional teams (production, engineering, supply chain) to validate findings and implement corrective and preventive actions that effectively address root causes
Develop and maintain CAPA documentation ensuring compliance with Quality Management System (QMS) requirements; track implementation progress and verify effectiveness of corrective measures
Communicate findings and recommendations to stakeholders through clear presentations and reports, providing strategies for process improvements and risk mitigation
Monitor post-implementation performance to confirm sustained resolution of issues and contribute to continuous improvement initiatives aligned with ISO 9001 standards
Qualification
Required
Candidates must already have work authorization that would permit them to work for ABB in the US
Organized and able to manage multiple competing priorities
Preferred
A bachelor's degree in a STEM field is preferred
One year experience in a quality role within a manufacturing environment is preferred
Knowledge of different methodologies of problem solving (RCA and CAPA) such as 5Y, 8D, 3A, etc. as well as FMEA, Control Plans, APQP, Lean, and Six Sigma methodologies
Proficient at Outlook, Word, Excel, PowerPoint, Familiar with SAP, Windchill, Gensuite, Relex Minitab or Power BI is preferred
Certifications in Lean, Six Sigma, CQE, or CQA are a plus
Knowledge of SAP, Windchill, or Document Control systems are a plus
Experience working with different methodologies of RCA and CAPA
Company
ABB
ABB provides electrification and automation solutions for various industries.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$548.55MKey Investors
European Investment Bank
2023-11-21Post Ipo Debt· $545.85M
2013-09-23Grant· $2.7M
2001-04-06IPO
Leadership Team
Morten Wierod
CEO
Håvard Devold
Vice President, Market Development, Country Technology manager
Recent News
2025-12-17
Company data provided by crunchbase