Implementation Manager jobs in United States
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HockeyStack · 1 day ago

Implementation Manager

positionSan Francisco
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$100K/yr - $150K/yr
date5+ years exp

HockeyStack is an Applied AI company focused on automating sales, marketing, and customer success for B2B companies. The Implementation Manager will lead end-to-end implementation projects, ensuring customers successfully adopt and realize value from HockeyStack’s GTM Intelligence suite.

AnalyticsBusiness IntelligenceData VisualizationSaaSSoftware
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H1B Sponsor Likelynote

Responsibilities

Lead end-to-end implementation projects from kickoff through go-live, ensuring milestones are hit on time and with high quality
Develop, drive, and track against mutual action plans (MAPs) tailored to each customer’s goals and use cases
Coordinate internal and external resources to remove blockers and keep implementations running smoothly
Partner with customers to set-up their data infrastructure - integrations, data dictionary, dashboards and prompts relevant to their GTM use cases
Ensure the technical implementation is complete, accurate, and optimized for each customer’s context
Support change management efforts, guiding customers through organizational adoption of HockeyStack insights
Coordinate closely with Sales, Marketing, Customer Success, Product, and Data teams to align on deliverables, dependencies, and communication
Work closely with the Customer Success Manager and Data Analysts to ensure ongoing adoption, value realization, and expansion readiness
Help customers define meaningful KPIs and ensure those metrics are tracked and reported post-launch
Drive initial customer usage and showcase early value, accelerating time to 'aha' moments
Gather feedback and share insights internally to improve the implementation process and product experience

Qualification

GTM SaaS implementationData infrastructure setupProject managementTechnical aptitudeCross-functional collaborationStakeholder managementChange managementCommunication

Required

5+ years experience as a customer facing GTM SaaS implementation Manager with strong project management experience
Demonstrated ability to manage complex cross-functional implementations from sales handoff to launch and beyond
Strong understanding of GTM processes (sales, marketing, analytics) and SaaS product adoption challenges
Excellent communication and stakeholder management skills
Technical aptitude to understand integrations, data tracking logic, analytics and insights
Comfortable operating in a fast-paced startup environment with autonomy and accountability

Company

HockeyStack

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HockeyStack is the command center for B2B revenue teams that provides modern attribution, unified buyer journeys, and account insights.
dateFounded in 2021
location
Middletown, Delaware, USA
people-size51-200 employees
web-link
https://hockeystack.com

H1B Sponsorship

HockeyStack has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)

Funding

Current Stage
Growth Stage
Total Funding
$29.2M
Key Investors
Bessemer Venture PartnersGeneral CatalystY Combinator
2025-01-28Series A· $26M
2023-11-15Seed· $2.7M
2023-05-03Seed· $0.5M

Leadership Team

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Buğra Gündüz
Co-Founder & CEO
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Arda Bulut
Co-Founder and CTO
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Recent News

Crunchbase News
Most-Active US Investors In January: a16z Only Investor To Warm Up To The New Year
2025-02-10
Company data provided by crunchbase