Mutual of Omaha · 13 hours ago
Dental Customer Service Rep
United States
Full-time
Remote
Entry Level
$20/hr - $20.50/hr
1+ years expMutual of Omaha is seeking a Dental Customer Service Representative who plays a key role in supporting providers and policyholders. The representative will handle customer inquiries related to dental products and services, ensuring timely and effective resolution while maintaining service excellence standards.
Auto InsuranceCommercial InsuranceFinancial ServicesHealth InsuranceInsuranceLife InsuranceProperty Insurance
No H1B
Responsibilities
Handle both outbound and inbound calls from providers, members, and policyholders regarding dental benefits, claims, and payments, delivering accurate and empathetic service
Research, analyze, and resolve routine inquiries using multiple systems, policies, and reference materials, escalating sensitive or complex issues as needed
Explain claim status, benefit determinations, and payment details clearly, placing outbound calls only when follow-up or clarification is required
Collaborate with internal teams and apply problem-solving skills to resolve discrepancies and turn service issues into positive experiences
Stay current on dental terminology, benefit plans, regulations, and internal processes while managing priorities efficiently in a fast-paced environment
Qualification
Required
Strong oral and written communication skills with the ability to deliver thorough, high-quality customer service and sound judgment
Minimum 1 year of customer service or contact center experience; health, dental, or insurance background preferred
Basic knowledge of dental insurance products and familiarity with medical/dental terminology
Proficient in using multiple computer systems simultaneously, with strong typing, documentation, and multitasking skills, while managing high call volume
Detail-oriented, adaptable, and analytical, with a commitment to privacy (HIPAA), regulatory compliance, and flexible scheduling requirements
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico
Preferred
Planning and organizing skills with the ability to set priorities
Basic product knowledge of assigned area
Knowledge of medical terminology
May require government security clearance
Benefits
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays.
Company
Mutual of Omaha
Mutual Of Omaha is a mutual insurance and financial services company helping clients achieve their financial goals.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David A. Diamond
EVP, CFO and Treasurer (Retired)
Brian Poppe
SVP, Income and Wealth Planning
Recent News
2025-12-24
2025-11-15
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