Motion Recruitment · 5 days ago
Network Operations Center Technician
Allen, TX
Contract
Onsite
Entry Level
$25/hr - $27/hr
1+ years expMotion Recruitment is a global company that provides technology for public safety and enterprises, and they are actively searching for a Network Operations Center Technician I to join their dynamic team. This role involves maintaining the stability and reliability of network operations while working in a fast-paced, collaborative environment.
Information TechnologyRecruitingStaffing Agency
No H1B
Hiring Manager
Heather Davis
Responsibilities
Monitor and maintain computer networks and systems
Ensure stability of telecommunications infrastructure
Respond to network alerts and troubleshoot issues
Perform regular network performance checks
Coordinate with field technicians and engineers
Maintain records of outages and quality control
Execute incident response for remote/cloud operations
Manage ServiceNow Incident, Change, and Problem Management
Conduct remote network surveillance and event response
Triage and resolve incidents within SLA timelines
Collaborate with SMEs for complex troubleshooting
Provide customer-facing support via phone, email, and portal
Communicate with stakeholders during service-impacting events
Manage vendor tickets effectively
Qualification
Required
Strong knowledge of IP networking and protocols
Experience with network monitoring tools
1+ years troubleshooting IP connectivity and hardware errors
Proficiency in VPN, BGP, MPLS, SIP
Ability to interpret network diagrams (e.g., Visio)
Strong analytical and documentation skills
Must pass CJIS prior to start
Ability to perform under pressure and respond quickly
Applicants must be currently authorized to work in the US on a full-time basis now and in the future
Preferred
Experience in Network Operations or Telecom
Certifications: Network+, Cisco CCST/CCNA
ITIL Certification
Experience with AWS Cloud surveillance
Company
Motion Recruitment
Motion Recruitment, a Kelly® Company, delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Littlejohn & Co
2024-05-03Acquired
2018-04-30Private Equity
1998-06-04Private Equity
Leadership Team
Beth Gilfeather
CEO
Brad Page, MBA
Chief Financial Officer
Recent News
Kelly Services, Inc.
2025-10-28
TradingView
2025-02-14
Business Journals
2024-05-05
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