Resident Interface · 1 month ago
Consumer Collector (Bilingual)
Tampa, FL
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $70K/yrResident Interface is the industry leader in delinquency management for the rental housing market. The Consumer Collector role involves resolving outstanding past due balances through phone communication while managing a portfolio of accounts and ensuring compliance with company guidelines.
Information Technology
Responsibilities
Make and receive outbound/inbound collection calls, including participation in automated dialer campaigns
Adhere to work schedules and call expectations consistently
Follow established scripts, motivators, and rebuttals with professionalism
Comply with FDCPA, FCRA, and all other applicable regulations and internal procedures
Conduct skip tracing to locate updated contact information for debtors
Accurately document account activity including disputes, bankruptcies, and attorney representation
Manage and follow up on promises to pay and maintain up-to-date work-in-progress (WIP)
Maintain production standards related to calls, contacts, fees, and promises on a daily, weekly, and monthly basis
Meet or exceed minimum required quality assurance scores (minimum 4.0 or higher)
Qualification
Required
High school diploma or equivalent required
Bilingual in Spanish
Strong negotiation and communication skills
Ability to multitask and manage time effectively in a high-paced environment
Comfortable working in a phone-intensive, performance-driven setting
Preferred
2+ years of third-party collections experience preferred, but not required
Basic computer proficiency and familiarity with CRM/collection systems a plus
Benefits
Health, dental, and vision insurance
401(k) with company match
Paid time off, holidays, and wellness support
Collaborative and mission-driven team culture
Company
Resident Interface
Rent recovery isn’t one-size-fits-all.
Founded in 2005
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
falconer hudson
Executive Assistant To Chief Executive Officer
Recent News
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