Acuity Insurance · 17 hours ago
Systems Engineer - Open Systems (Service Now)
United States
Full-time
Remote
Senior Level
$76K/yr - $110K/yr
5+ years expAcuity Insurance is seeking a Systems Engineer - Open Systems who is a ServiceNow subject matter expert with a strong background in ServiceNow development and administration. The role involves enhancing the ServiceNow platform by collaborating with various departments and implementing IT Service Management (ITSM) processes.
Insurance
No H1B
Responsibilities
Strong understanding of ITSM processes and best practices
Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, and IT Operations Management (ITOM)
Experience configuring and customizing ServiceNow GRC/IRM modules (Policy, Risk, Audit, Vendor Risk) to meet business requirements
Knowledge of ServiceNow integration capabilities, including REST and SOAP APIs
Experience with ServiceNow CMDB, Discovery, and Service Mapping
Proficiency in JavaScript, HTML, CSS, and other web technologies
Ability to document the technical design, data governance, architecture, and specifications of the solutions
Provide post-deployment support and maintenance, resolving issues and implementing enhancements as needed
Responsible for identifying application performance bottlenecks and making remedial measures
Stay updated on the latest ServiceNow products, features, and best practices
Train users on system features and product enhancements
A keen interest and aptitude for problem identification and resolution
Ability to work cooperatively with technical and non-technical system users and industry vendors
Qualification
Required
Strong understanding of ITSM processes and best practices
Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, and IT Operations Management (ITOM)
Experience configuring and customizing ServiceNow GRC/IRM modules (Policy, Risk, Audit, Vendor Risk) to meet business requirements
Knowledge of ServiceNow integration capabilities, including REST and SOAP APIs
Experience with ServiceNow CMDB, Discovery, and Service Mapping
Proficiency in JavaScript, HTML, CSS, and other web technologies
Ability to document the technical design, data governance, architecture, and specifications of the solutions
Provide post-deployment support and maintenance, resolving issues and implementing enhancements as needed
Responsible for identifying application performance bottlenecks and making remedial measures
Stay updated on the latest ServiceNow products, features, and best practices
Train users on system features and product enhancements
A keen interest and aptitude for problem identification and resolution
Ability to work cooperatively with technical and non-technical system users and industry vendors
Bachelor's or Associate Degree in Computer Science, Information Technology, or continued field specific education
Minimum of 5 years of experience working with ServiceNow, including development and administration
Proven track record of successfully delivering ServiceNow solutions in a lead role
Experience with Agile/Scrum methodologies
Full understanding of operating system hardware, software, network components, security, and/or database management system
Ability to provide exact audit trials and recovery points during project life cycles to ensure maximum system stability
Good listening ability as well as the ability to competently train others
Willingness to respond to problems with little notice as well as to adjusting off hours scheduling to meet company project installation dates
Depending on job responsibilities, may be required to reside within a 2-hour radius of the Acuity corporate headquarters
Be accountable and respond when reached out to for assistance during and outside of typical work hours, this may include participating in an off-hour call list
Company
Acuity Insurance
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ben Salzmann
CEO
Company data provided by crunchbase