Crescent Solutions · 11 hours ago
Customer Service Specialist
Houston, TX
Contract
Onsite
Entry Level
1+ years expCrescent Solutions is looking for self-driven individuals to join their team as Customer Service Specialists. In this role, you will provide exceptional customer experience by resolving inquiries and complaints, while also assisting customers with billing and online requests.
CRMHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Jon Reeder
Responsibilities
Handles situations, which may require adaptation of response
Assist customers with billing inquiries and educating on energy consumption
Records and processes commitments on customer’s accounts as appropriate
Assist customers with online account and mobile app request
Meet performance metrics and schedule adherence requirements daily
Assists with providing direction and guidance to less experienced team members
Performs other job-related duties as assigned
Qualification
Required
Self-driven individuals
Excellent communication skills (friendly, courteous, helpful)
Ability to resolve customer issues by using problem solving skills
Reliable/Dependable
High Integrity/positive attitude
Flexible/Adaptable
Strive for excellence
High School Grad
Experience: 1+ years
Company
Crescent Solutions
Crescent Solutions is a staffing and recruiting company offering IT professionals and services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Fischbein
CEO and Co-Founder
Wayne Karro
Independent Consultant - CFO
Company data provided by crunchbase