NSF · 2 hours ago
Manager Water (Account Manager Leader)
789 N. Dixboro Road, Ann Arbor, MI, 48105, US
Full-time
Hybrid
Senior Level
5+ years expNSF is a company with over 80 years of experience, focusing on science-driven testing, inspection, certification, and advisory services. They are seeking an Account Management Leader to guide the Account Management team in delivering exceptional service and fostering long-term client relationships while overseeing a high-performing team and collaborating with cross-functional teams to meet budget goals.
Food and BeveragePublic SafetyTraining
Responsibilities
Lead and mentor a team of account managers, providing guidance, training, and performance management
Foster a culture of collaboration, accountability, and continuous improvement within the team
Conduct regular performance evaluations and provide constructive feedback to ensure team success and personal development
Implement strategies to meet or exceed annual budget
Ensure that customer certification projects are delivered accurately and within established turn around times to drive customer satisfaction and retention
Understand clients' business objectives, challenges, and opportunities to deliver tailored solutions and strategic value
Lead strategic account planning sessions to ensure the achievement of client goals and alignment with the company's offerings
Drive account growth through upselling, cross-selling, and identifying new business opportunities within existing accounts
Develop and execute strategies to improve client retention, minimize churn, and increase customer lifetime value
Represent NSF by attending industry trade show events, association events, government agency meetings, etc
Oversee the day-to-day activities of the account management team, ensuring smooth execution of client deliverables and service expectations
Develop and track KPIs to measure client satisfaction, account performance, and team productivity
Address and resolve client escalations in a timely and professional manner
Partner with internal teams to ensure a seamless client experience and the successful implementation of projects
Act as the voice of the client within the organization, providing valuable insights into customer needs, feedback, and industry trends
Prepare and present regular reports on account performance, growth opportunities, and market dynamics to senior leadership
Provide actionable insights and recommendations based on client data and feedback to drive long-term success
Qualification
Required
Bachelor's degree in Business, Marketing, or related field (or equivalent work experience)
5+ years of experience in account management, client services, or related fields
Proven experience in leading teams directly or indirectly, focusing on people or process leadership
Strong understanding of sales processes, customer relationship management, and service delivery
Exceptional leadership, team-building, and interpersonal skills
Strategic thinker with the ability to translate client needs into actionable plans
Excellent communication skills, both written and verbal, with the ability to present to senior executives
Strong problem-solving skills and ability to manage client escalations effectively
Proficient in CRM systems and account management tools (e.g., Salesforce, HubSpot)
Ability to travel occasionally (if applicable)
Self-motivated, results-driven, and able to work in a fast-paced environment
Ability to work hybrid out of Ann Arbor
Preferred
3+ years demonstrated experience in successfully leading teams
5+ years of direct industry experience (i.e. TIC industry, etc.)
Company
NSF
Founded in 1944, NSF is committed to protecting and improving human health and the environment on a global scale.
1001-5000 employees
H1B Sponsorship
NSF has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (5)
2023 (6)
2022 (7)
2021 (6)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Pedro Sancha
President, CEO & Director
H
Hampton Shiver
Vice President Corporate Development
Recent News
2026-01-20
2025-10-27
2025-10-23
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