Crossover · 12 hours ago
Technical Support Engineer, Alpha (Remote) - $60,000/year USD
United States
Full-time
Remote
Mid Level
$30/hr - $30/hr
3+ years expCrossover is a company focused on transforming education through AI-powered solutions. They are seeking a Technical Support Engineer to provide superior customer support by combining technical judgment with AI tooling, addressing complex issues that AI cannot resolve independently.
Information Technology & Services
Responsibilities
AI-Enhanced Issue Resolution: Investigate sophisticated tickets routed by AI platforms, deploy human judgment where AI reaches limitations, and subsequently enhance the AI framework by closing identified capability gaps
Combine technical human judgment with AI tooling to provide superior customer support, concentrating on intricate problems that AI cannot yet independently address
Qualification
Required
Must be located in North or South America
Minimum of 3 years total experience in technical customer support functions
Foundational coding ability for troubleshooting and bug resolution purposes
Diagnostic Capabilities: Translating intricate problems into accessible language, exhibiting solid comprehension of issues, suggesting appropriate troubleshooting methods, offering multiple resolution approaches, and displaying meticulous attention to detail
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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