City and County of Denver · 17 hours ago
Child Support Human Services Operations Supervisor
Denver Metropolitan Area
Full-time
Hybrid
Mid, Senior Level
$64K/yr - $84K/yr
5+ years expThe City and County of Denver is a diverse and inclusive workforce dedicated to serving the community. They are seeking a Human Services Operations Supervisor to oversee operations and support staff in the Economic Security Division, focusing on child support services to promote parental responsibility and improve family well-being.
GovernmentHealth CareNon ProfitPublic SafetySecurity
No H1B
Responsibilities
Performs supervisory duties over administrative, paraprofessional, and/or technical staff, implements and monitors performance criteria to achieve the unit’s goals and objectives, and keeps supervisory/management level personnel abreast of trends and issues in the work area
Supports professional and/or higher-level managers by performing a variety of operational functions including operational and financial analysis, reporting and evaluation, information management, computer operations, expenditure control, budget development, accounting, purchasing and procurement, and process improvement
Plans, assigns, and evaluates the work of staff members, provides technical expertise to staff, establishes and/or monitors current methods and policies, and recommends changes in practices and procedures to increase operating efficiency and expedite work flow
Trains new staff members on applicable standards, regulations, and requirements for the assigned work area(s), orients staff with appropriate policies and procedures, and ensures that work conforms to policies, standards, and regulations
Develops or modifies work plans, methods, and procedures and determines work priorities. Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion
Resolves problems encountered during daily operations and determines standards for problem resolution including escalations from clients
Develops the performance enhancement plan, documents performance, provides performance feedback, and formally evaluates the work of employee. Responds to formal and informal employee grievances and prepares written response
Documents causes for disciplinary action and initiates letters of reprimand and formal recommendations for disciplinary action. Provides work instruction and assists employees with difficult and/or unusual assignments
By position, assists in the development and processing of contracts including participating in drafting RFP for contracts, evaluating proposals, and administering contracts for compliance and expenditures
Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above
Qualification
Required
Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Five (5) years of experience performing technical, paraprofessional, and/or administrative work (this does not include office support work)
By position, requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment
Preferred
A passion for public service and improving the lives of families
The ability to embrace change and innovative work processes
Commitment towards going above and beyond in challenging situations
Demonstrated formal or informal leadership competencies
High level of demonstrated organizational and administrative skills
Child Support Services experience
Benefits
A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date
Company
City and County of Denver
The City and County of Denver has adopted the ''Adoption of Level Red-Severe Risk'' Public Health Order, as amended by Colorado Public Health.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$2.37MKey Investors
Consumer Product Safety CommissionOpportunity Now ColoradoUS Department of Commerce, Economic Development Administation
2024-07-02Grant· $0.08M
2024-03-19Grant· $1.54M
2023-11-09Grant· $0.75M
Leadership Team
Merlin Namuth
Chief Information Security Officer (CISO)
Recent News
Purchaser Business Group on Health
2025-10-14
2025-09-16
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